"Terrible Customer Service"

The owner Bill Webster emailed me after I inquired about shipping date. He was unhelpful rude and dismissive. I canceled my order. I'd rather wait longer with someone else than reward a company that has no value for their customers with money.

"After speaking with sales guy"

After speaking with sales guy. We talked about what i had and recommended what I needed. It was exactly what I needed. First time fit. It was tough going down but after a few hours it was done. I appreciate all the advice and help. Thank you!

"American made ,Quality steel…"

American made ,Quality steel construction.great design and professional services,fast delivery. On

"Good quality, great service"

The customer service was great. They knew exactly how to answer my questions and I made the purchase with Confidence. The product was easy to assemble and install. They included EVERYTHING I needed, including extra screws! The quality is excellent.

I would only hope that all my on-line purchases could result like this one did. Excellent.

"parts are available or made in house!"

parts are available or made in house!

"Outstanding shipping and product"

Outstanding shipping and product. Liner ends were cut perfect and wrapped to prevent cuts. Shape was retained and pipe slipped into adaptors with no effort at all saving time AND blood. Fireside Chimney is my new go-to supply house.

"Fast and accurate communication"

Fast and accurate communication. Best price and customer service around. Suggested to a friend and he bought a liner kit too

"Whole job took about an hour and a…"

Whole job took about an hour and a half. Received everything in three days. Looks great and works better.

"Quality Craftsmanship"

Beautiful craftsmanship and quality piece that will last a lifetime. Great communication from the company. Received chimmey and cap in perfect condition.

"Ordering was simple"

Ordering was simple. Pipe and cap appear to be nice quality.