"Pay to Fix Their Own Bugs: A Nightmare Experience"

If you don’t opt for their $40/month plan, you’re essentially left without support.

The real kicker? The only reason I need support is to fix bugs they created. So, I’m expected to pay to resolve issues caused by their own faulty system.

To top it off, it’s been 7 days since I submitted a support ticket, and I’ve received zero response. They’re completely ignoring a problem that’s on them.

This has been the most frustrating experience I’ve ever had with a company.

"an excellent suite I use in my three businesses"

Reviewing product, not company — ERPnext is an open-source, highly-customizable suite of tools for company management, accounting, bookkeeping, project management, and multiple other tasks. It is a very promising, well-designed platform which deserves a positive review. Been using for about a year in three compagnies (two start-ups and one architecture office) with much success and satisfaction, can highly recommend.