"Superb"

Superb, no problems, all good. Happy to return again when the need arises.

"All of the staff are very helpful and…"

All of the staff are very helpful and friendly. I have used them several times and received consistently good service. I won’t go anywhere else.

"Wonderful place"

It is always a pleasure to deal with the exceptionally kind, helpful and professional people here, and they have helped me out repeatedly when DHL failed to come through.

"Easy! English! Concierge service!"

Concierge service that helped us get our suitcase home!!

"An alternative courier service to FedEx"

I tried unsuccessfully to use FedEx to mail some documents urgently to the States the same day. I was told by a representative that the only way I can do this is to open an account with them online, and they only do pick ups for Businesses. Private customers have to go to Ben Gurion airport to do this. It took me several attempts to get through to their customer service and I was on hold for 30 minutes. With Silk Road, one phone call, one WhatsApp message and 30 minutes later, my documents were on their way to the States. While only FedEx do overnight service, DHL deliver within 3-4 working days. Silk Road on 13 Hillel St, Jerusalem is the way to go from now on.

"True VIP American experience"

True American experience. Skip the post office and head here.

I went to ship something.

Vip experience.

"Amazing service throughout "

For me, after-sales service is as important as pre-sale. Yosef was professional, accommodating and so easy to work with. He was also very responsive when I had an issue with Amazon returns, solving it promptly.

Would definitely use Silk Road Express again!

"DHL in the Jerusalem center"

Despite the long lines and impatient people the service here was stellar! Got my important package off with minimal fuss. Highly recommend

"The staff is very helpful"

The staff is helpful, professional and very friendly.

"The staff were courteous and polite"

The staff were courteous and polite. Their English language skills were excellent and that was an important part of my satisfaction.

I thank the staff for their service.