"Great experience, thanks Gordon. "

Great experience buying a bike from Gordon. He was helpful, informative, no-nonsense, and sold me an Earth TRex Trekking, which is a lot of fun. His YouTube channel is good fun too - worth a watch! Thanks Gordon, Henry.

"If I could give zero I would"

If I could give zero I would. The owner / manager was particularly rude right from the start as I had not purchased my ebike from his store and he was hesitant to sell a spare tube at the whopping price of $50 - Research now shows they are around $25.. When confronted about his view and why he decided he did’nt was to sell. How awkward to be a retailer and having to like interrogate the customer and decide if they will sell a spare.. Simply terrible customer service.

"They were really helpful to a novice…"

They were really helpful to a novice e-bike rider!

"Professional and knowledgeable experience"

I purchased my first ebike in 2014 from these guys - an Earth 29 mountain bike. Has been totally reliable but now 5000klm. No issues but I thought I would upgrade to a current ebike model for longer range and new features. So after test riding a couple and discussions with Gordon I selected a NCM Moscow Plus 29. So far seems a great choice !!

Very professional and knowledgeable service from Gordon. Bike assembled correctly ready to go and a good deal as well. An excellent experience - would definitely recommend Electric Bikes Superstore.

"Don't look for any after sales service"

Don't look for any after sales service. I have requested quotes three times for a repair without response.

"Good"

Good, honest service. Gordon provided helpful and practical advice about the e-bikes we purchased. In terms of prices, they were equivalent to other places (seems to be the norm with e-bikes). Being able to test ride bikes around the quiet residential streets was really useful.
Overall, 9 out of 10. Thanks Gordon.

"Great Purchase Very Happy with Bike"

Gordon was very helpful in the selection of my fat tyre e-bike. Great price very happy with bike. Still working out the best way to ride on sand. Its so much fun with the e-bike, hills and distance no longer a problem. Worth every cent!

"Love my new E bike"

Love my new E bike it was worth the wait. Thanks

"Excellent service and great bike"

Excellent service and great bike

"Great service from Gordon and his team"

Great service from Gordon and his team. They are flexible (Gordon opened for us on a public holiday) and knowledgeable. They have a great range to try. We bought the bike on Tuesday and it was available for pick up on Friday. I am very happy with my purchase.