"Ideally a 0 rating would be possible"

Ideally a 0 rating would be possible. Similar to other consumers, I was not aware that this work was going to be produced by unskilled laborers in China. Before receiving it, due to the long lead time for any update, I received an update with pictures of the “finished”, shoddy work that looks nothing like the reference image/art on the website. The indication on the site that the work is done by a particular artist is completely fraudulent, and now looking more closely I see that there is a constant reuse of this artist in the site with very low probability that he is the artist for all. What was prepared doesn’t have the same colors, style, texture … anything close to what was ordered. It is, quite honestly, the least attractive piece I’ve seen. I am now in a loop pursuing a refund. They continue to offer to try to correct what is uncorrectable with a different artist, which translates into more waiting for more shoddy work.This company is perpetuating a fraud and all consumers should be wary. I would not trust the positive reviews. There are far too many ways to source and fake more favorable ratings. I took photos of the work vs. the promoted art that I’ve shared with them. It’s shameful, and I may have to pursue bank and/or legal recourse to get a refund for >$1k trash heap that I will not accept.

As of tonight, I have received yet another email thanking me for my continued trust and patience while disregarding my full refund - offering instead, “for my patience”, a $300-$500 credit and another shoddy artwork. This is the worst, most fraudulent and troubling transaction I’ve ever had. I am actually concerned for my credit information and who is on the other side of this basement business. This hustle should be investigated and restricted.
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Update as of Feb 22nd: Within 24 hours of my review being posted, I received an email from Artvista specifying that they would process my refund. They also stated that they observed my review. I replied requesting when my refund would be processed, and they have now sent 3 emails simply stating that I would receive my refund only once this negative review is deleted. Their website specifies in bold font that they offer a 30 day no risk money back guarantee; however that is clearly not the case. I am deeply dissatisfied with the work even before receiving it, which saves all the headache of dealing with a return, and instead of a refund as committed, I have been met with unethical treatment and a practice that is tantamount to blackmail by withholding my >$1k "hostage" unless I participate in their unethical process. I will be engaging my credit card provider and legal counsel, and will inform you all what it takes to (hopefully) reach the appropriate outcome of the receiving the refund that is a stated yet unmet guarantee from Artvista.

***** The Saga Continues****
As of February 23 ET, I have received another email from Artvista in reply to another request for my refund. Notable difference in tone from the most recent series of 3 emails with 1 sentence simply saying that I would get a refund only if/once I remove this review. This email again refers to this review and, likely having noticed that it isn’t removed and is instead updated with their malicious behavior, they have moved back to apologetic form and now attempting to play on my sympathies for them as a small business and all of the workers again (though in “softer” surely BS tone when compared to their arrogance in recent emails) reinforcing that I would not receive a refund unless I remove this review. That is not a condition of the refund policy as I have read it. If they want honest (not paid for or falsified) reviews, they should do the right thing as a company. The right thing is certainly not requiring masking their inappropriate, unethical (and pretty sure blackmail is illegal …) behavior. I will keep this forum apprised of when I receive my refund and what courses of action must be pursued to receive what is due to me. I have engaged my bank for the fraudulent transaction so to failure to deliver and blackmail for refund. I raised a dispute with PayPal, and I have engaged my lawyer to assess damages for this waste of time, energy, and currently money lost as a result of this fraud. Hopefully I can update you all that this has been resolved soon.
******** The journey continues********
After my updated post and not acquiescing to the blackmail of deleting the post in order to get a refund, there was a sudden commitment to refunding my money - still with an ask to delete the post but with a sudden shift in tone vs. the recent effectively threat/blackmail 1-liner emails that I would receive my due [“no risk money back guarantee refund” …] after I deleted this review. Refund pending. “Softened” emails have picked up (fear of updates?) Shameful.

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