"DON'T ACCEPT RESPONSIBILITY FOR THEIR ERRORS"

They made an error in the collation of a 220 page book. A number of pages were bound back to front so it jumped from page 6 to the next page being 36. They did not understand how this could have happened as the machine prints and collates automatically. The pages were numbered so clearly no care or checks were carried out or there is a problem with their machine.

The book had been sent to Australia at significant cost. They half-grudgingly acknowledged they had made an error and printed another but refused to recompense the reship cost to Australia.

The rude gentleman owner made every excuse to avoid taking full responsibility and all excuses contradicted events. He then threw up other defences which contradicted previous excuses given.

In addition, for a professional printing company, I was surprised they did not have the equipment with which to staple a 220 page book as per the original. It had to be ring bound.

It was to be printed in American size paper which I had purchased especially. He used my paper but would not discount the price. On reprint, he advised they provide the paper and cut to size. Had I known this initially I would have saved my expense and kept my own paper.

The original receipt was handwritten on A4 paper with no letterhead. From a print company, really!

I have my own business and the first rule of customer service is, if we make an error, we put it right. Clearly not the practice for this trader.

Poor company, poor practices and shocking attitude.

"The staff at MinuteMan Ashton are…"

The staff at MinuteMan Ashton are always on hand when we have last-minute printing requests. They often do minor alterations to the graphics to make sure it looks just right before printing, at no extra charge to me.

"MinuteMan Press - Port St. Lucie"

Outstanding Service and Quality,
They got our business cards done very quickly and for an excellent price. The advice we received was very valuable and the finished product we received were the best business cards we've ever had.

We will be ordering again. We're very glad we went with MinuteMan Press of Port St. Lucie Florida.
-Robert

"Minuteman Press - Epsom Branch"

I have had the pleasure of dealing with the team at the Epsom branch whilst preparing an Order of Service for my Dad's memorial service. I can't praise them highly enough for their professionalism and compassion. They provided exceptional customer service and advice and dealt with my short notice request with the utmost calm. I am also really pleased with the quality of the paper/card used and the finished booklet. I would definitely recommend their services.

"Highly recommend"

I always have such a great service from the walthamstow branch. They do all my design and print work for my business and recently designed invites for my birthday party which I couldn’t of been more pleased with and everyone loved.
Highly recommend them and I’m really fussy x

"Excellent company to work with."

Excellent company to work with.

"Printing at Wrexham branch"

I had a personal print job carried out by the Wrexham branch last week and cannot speak highly enough of the staff and the finished product. It was dealt with professionally by Peter and Paul at the branch. The product I picked up myself on Monday and it was extremely reasonably priced and an excellent job, presented well and top quality paper and printing.

Frances, Shropshire

"Flyer printing"

First class service. Handled very promptly and efficiently.