"Purchased soft floor puzzle pack for…"

Purchased soft floor puzzle pack for baby.

Affordable, 3-5 business days on delivery, decent product. No complaints.

Be aware your delivery slot will be a whole day. This was standard delivery option £6.95 you can pay more and maybe that will get a set delivery slot.

"Do not use this company"

Do not use this company. The customer service is atrocious. The so called ‘sales manager’ Mark Bacon has been nothing but rude and sarcastic when contacted about receiving marked mats.
I would highly advise shopping elsewhere.

"Where is my order"

Very poor customer service. I cannot comment on the quality of goods because I have been unable to install them due to only receiving half of the delivery, of which was damaged anyway. Reported immediately to duramat who made me jump through hoops sending evidence to all sorts of email addresses and now no response. I am £700 out of pocket at the moment and it’s as good as been robbed from me with no products fit for purpose.

"Terrible customer service…"

Love the flooring but customer service is awful. After receiving my order in July, I could not get in touch with them at all to resolve a problem. It took 2 weeks for a first response then after some back and forth, my problem wasn’t resolved. I was asked to get back in touch in September. I got back in touch in September not only in relation to my original problem but also to enquire about purchasing some more flooring. It’s been a month and still no response.

"Ordered mats for a dog training room"

Ordered mats for a dog training room. I was advised which ones to purchase over the phone having explained my needs. The mats were heavily marked after the first use. Emailed to complain and a month later I have heard nothing. I'm about to email them again and will phone if I don't hear in a few days. Very dissapointed.

"The service we have received form…"

The service we have received form Softfloor has been absolutely fantastic.

We ordered a tap dance floor from them which was promptly delivered the next day. Unfortunately it was the wrong colour but we phoned the company and the next day the correct colour was delivered and the wrong one taken back.
Couldn't ask for better service

Tap dance floor is great value

"Great quality garage floor mats and great service. Very pleased!"

After speaking to the sales rep we decided on the Checker Plate PVC tile for our garage floor. We made the right choice as the garage floor tiles look awesome in our integral garage. We opted for a colour pattern and were slightly limited by stock but rather than wait we chose to change the design slightly and were glad we did! Great quality floor tiles, easy to fit and super fast delivery!