"Lovely peaceful location"

Lovely peaceful location. Venue was very clean and set out for social distancing but as we were a small family unit, common sense was applied. Have used this crematorium before and would use again.

"Excellent service at North Herts…"

Excellent service at North Herts crematorium. Lovely tranquil surroundings and a chapel atmosphere and vibe inside.

"A beautifully appointed building in a…"

A beautifully appointed building in a peaceful well maintained memorial garden. Perfect.

"Review"

A lovely setting.

"Collection of ashes"

Pretty surroundings the only thing disappointing after a 70mile trip to collect our loved ones ashes felt like collecting a parcel from the post office, we were asked our loved ones name on arrival, 4 other staff flitting around behind chatting away, the lady got a box out from under the counter, asked for ID and to sign a form then she put it in a gift bag and pushed it towards us..like we've just bought an object or something? ..the whole thing must have taken under 60 seconds. Very bizzare experience.

I understand the difficulties with covid effecting things but it would have helped to have been offered just 5 mins to collect our thoughts in a little side room or something I hope this is something you can offer your customers after this pandemic? even 'we're sorry for your loss' wouldn't have gone amiss, with respect, collection of our loved ones ashes felt more like an everyday transaction, there was no human touch whatsoever. Which was sad.

Though the most important thing is our loved one is home now.

"On the 17 November 2020"

On the 17 November 2020, we had a service for my mum, the service was carried out in a professional manner, everyone made sure we were ok and explained each stage to give us comfort while saying bye, the settings are absolutely beautiful

"I was told that the supplied photograph…"

I was told that the supplied photograph of my partner Brenda whose funeral it was would be displayed on the screen and it was not. Other than that every thing was fine.

"Everything went exactly as planned"

Everything went exactly as planned. Very smoothly and service was lovely

"Beautiful service and support in very…"

Beautiful service and support in very difficult circumstance during the lockdown period.

"Excellent service at such a dad time"

Excellent service at such a dad time