"return of customer funds after a policy cancellation."

When a customer starts a new policy, FULL payment is required before a policy is provided, but when a policy is cancelled the REFUND takes more than 3 weeks to receive the refund. This is not customer centric, this is not responsible handling of customer funds.

"I think I got overcharged"

I think I got overcharged, but I'm not sure so I'll have to keep track after the next odometer photo. Other than that I love the convenience of the service!

"Pay by the mile great idea"

Pay by the mile great idea

"Crock"

Crock crock crock they are crocks

"Sentiment. Is. Unchanged."

Sometimes we try something new in service or new policy provider, etc., and sometimes those experiences do not work out. There is nothing wrong with that, an in the best-case scenario the mismatching alignment is often time exactly that. The model of a product or service simply does not fit the individual needs of the consumer and thankfully, we live in a world where there are ample alternative options out there to explore. What becomes a problem and happens to be the problem in this case, is that "Just Auto" appears to be severely lacking when it comes to personalizing customer service and willingness to operate proactively to resolve issues that are reasonable to assess, address and resolve. After holding a policy for barely a month's time, by the time I was able to successfully cancel my policy I had paid over 400.00 for insurance. $400 for a month's auto policy coverage is clearly, not going to be a match in the long term -- To the point above, we live and learn, That's perfectly fine. With that said, for me to cancel my policy, I had to turn to the chat support function within the application to be given instructions on how to dig through UI layers to finally reach the option to do so. Despite having been patron to this service to the extent of the sum I have been, offering to provide documentation to support and verify initiation of alternative policy coverage and having canceled my policy while in good standing and with credit remaining (presumably to be reimbursed), over the course of just under an hour of support chat communications I was informed that my reimbursement would be reduced due to, "standing balance" incurred by a trip made following enrollment in a competitor's policy. The sum is a paltry one; the problem, is that this organization's preference is to stonewall the reasonable, factually supported circumstances of a customer's experience over taking the opportunity to improve their service offerings and end a professional relationship with the dignity, gratitude to the ex-customer for their patronage and a showing of interest and intent to build a better service in leveraging earnest feedback. Word of mouth is after all, tried and true means for advancing a user base. Where my dissatisfaction overall is something I have no problem chalking up to my lifestyle and time on the road simply not being a match for what Just Auto provides; the customer service, retention and absent commitment to continual improvement are a most unfortunate end to a costly and ultimately disappointing experiment.

"Exceptional service"

Fast, convenient @ and professional

The best prices

Thanks

"didn't let me know it was for one car…"

didn't let me know it was for one car and one driver up until I paid $30 then you didn't give me a refund you have no number to call to fix this and now that I don't have an account no chat feature is available. so I am just out $30 when I can't even use your services I have not made a big deal about it because it is only 30 dollars but I remember and you sent this survey

"Needed full coverage"

Needed full coverage, was not given the option for it. Reps were slow to respond.

"Nothing but state minimum"

Nothing but state minimum, no way to upgrade. This is nothing but keeping you from getting a no-insurance ticket. If you get into an accident you are 100%, absolutely ____ed in the ___.

"They will say one price then raise…"

They will say one price then raise price on you unknowingly.