"End of Mat’ Leave Deep Clean "

With the end of my Maternity leave on the horizon, I wanted to make sure the house was completely re-set before returning to work. Miint cleaning walked me through my house listing everything they could offer for a deep clean which was extremely thorough and professional. Chinenye who cleaned my entire house - behind and above every piece of furniture - did an exceptional job. The kitchen was truly gleaming and even my children couldn’t help but smile in delight at how fresh and spotless their rooms were. I’m definitely going to get miint cleaning booked in for a regular clean now that my deep clean has been worth every penny. Thank you, and special thanks to Chinenye for a fantastic job.

"Poor service and aggressive comms - don't recommend"

When I initially booked cleaning, Dave recommended a deep clean initially of approx 10 hours (charged at a higher hourly rate) before regular cleans. The deep clean itself took about 16 hours in total and we were left with it incomplete. I was told this was due to new staff who were slow, and that it would be rectified. Cleaners were sent back a further 2 times to try to finish this initial clean, each time still leaving thick dust, not having moved furniture etc.

Staff also talked on the phone on speakerphone the entire time. Again, I personally wouldn't really care about this if the cleaning was done properly, but it might bother some people.

Still, I paid in full (over £300) and scheduled regular cleans. I had about 4 cleans in total. As different cleaners come each time, Dave asked me to fill out a sheet detailing what had to be done, and also tell him when I met him. Despite this, every time the cleaners asked me to walk them through the house and tell them every thing that was to be done. I did this each time. Every time, several things were missed (that I had put on the sheet, told the cleaners, and reminded Dave about). These included shower drains, changing bed sheets, bins left full etc. Every time I sent Dave a polite message saying please remind the cleaners these things have to be done, and he said he would. I also noticed thick dust under the beds despite weekly cleans, and again asked Dave to remind them to hoover under the beds. The cleaners are all nice, but the standard was never very good.

Finally, I had yet another clean where bins were left full and bedding not changed. I called Dave (no answer) and so messaged to say thanks but the service wasn't working for us. He asked to send people back to fix this, which I reluctantly agreed to. He booked a 30 min slot on a Saturday, so we waited in with our young child. Nobody had shown up by the end of the 30 minute slot, so we went out and I messaged Dave to say I didn't want the service any more. He said someone had been on their way, but were late due to a delay on the bus. The cleaners were actually late every week, but it didn't particularly bother me. this time however, we were waiting in on a weekend, for them to remedy a mistake, and the slot booked was only 30 minutes long.

Without further communication, I was sent a bill for £55. Every clean I have paid immediately, in full, despite the issues above and despite items being broken (which I understand can happen and didn't make a fuss about, but the point is I was certainly not looking for an excuse not to pay). This time however I said I was not paying the bill.

I still would not have posted a negative review as this is very unlike me, however Dave's response was very aggressive and he said we were lying about the bad standard. He acknowledged the fact I had messaged after every clean noting all the things that had been missed, but hadn't formally complained. That is because it would not be in my nature to complain, and I was trying to give the individual cleaners the benefit of the doubt.

Calling a client a liar when you have all the messages / emails in front of you seems crazy and very unprofessional. I had a new cleaning company start today and the difference in standard is unbelievable!

"Excellent! "

We booked Miint cleaning on the back of a consultation with Dave. Everything he said that his team would do was carried out to an exceptional standard. Nishadi went over and above and the house was left in showhome condition which was exactly what we asked for.

"Excellent"

Have had both deep cleans and regular cleans with this company and have been impressed at the excellent standard of each clean. I am continuing to use them moving forward as, compared to other cleaners I’ve used in the past, I find them reliable and efficient with great attention to detail.

"First experience of Miint cleaning…"

Had our first deep clean with Miint cleaning yesterday and I have to say, they were great. Both cleaners turned up on time and got stuck in straight away. My flat is spotless and they were done by half 1. Going ahead with regular weekly cleans and look forward to seeing the results.

"Brilliant!"

Great experience from our consultation to the finished result. Annette and Juliet did a brilliant job, the attention to detail was amazing and our flat was gleaming. Thanks so much to Dave and the Miint team!

"Excellent service and communication"

Excellent service and communication, nothing was an issue for the team. We are moving house and needed a deep clean after taking all our furniture out and were really impressed with the level of detail. Will definitely look into booking in more regularly when I am in my new house. Thanks again!

"Wonderful"

Wonderful, efficient and professional service. Great attention to detail. Would highly recommend

"Excellent service and great…"

Excellent service and great communication with Steven. The team done such a good job on our flat. Felt brand new after they left!

"Professional & Conscientious "

Great service from Dave & the team…with prompt, on time, arrival and thorough cleaning done throughout the property…all my additional, on the day, requests were accommodated and carried out efficiently. I’d have no hesitation calling on Miint Cleaning again in the future. They do good work…!!!