"Received a different product due to a…"

Received a different product due to a minor mix up in the description. Customer service were really helpful and return process was smooth. Wouldn’t hesitate to order again.

"Great customer service"

Received a different helmet to the one advertised on the website, but the refund process was smooth and customer service really helpful

"Spot on"

Bought a balaclava on Sunday, arrived Wednesday. Comms perfect. Can't ask for much more.

"Terrible customer service"

Terrible customer service. Doesn’t seem to listen as not answering any of my questions just responding with policies! Will never purchase from these again!

"I've ordered 2 bindings"

I've ordered 2 bindings, one of which had missing strap, I've returned this on my cost with card celotaped to the box inside with order details , they lied about not receiving the return, they did not try to refund money, they still hasn't refunded for the postage even tho that is their legal responsibility, they have refused to issue case number for ombudsman,also ignoring my emails
I would not recommend this company, shocking, dishonest customer service.

"What postal delays?"

Faultless service.
Ordered Wednesday & received goods on Friday.
Communication, product & price spot on. 👌

"Item not delivered and no communication…"

Item not delivered and no communication from Snowtart.

Made an order almost a month ago, reoyal mail tracking says they shipped it to London (where I live), then off to Newcastle, then back to London, then off to Canterbury where it was apparently delivered.

Not only are they not capable of correctly shipping a package but I received no order confirmation email, no order or ref number so I imagine it is going to be a pain getting my order or money back, most likely this company is trying to scam.

On top of all this I am going snowboarding soon and have no trousers.

"Great purchase"

Easy purchase, great pricing. Would recommend.

"Advertised item was not in stock"

Advertised item was not in stock. Only advised this was the case once already purchased.

"Excellent service & product."

Excellent service & product.