"Horrible shipping time!"

I ordered 3 little coils bc everywhere else was sold out of the ones I needed. That was on the 1st it's now the 17th still haven't recieved them. Tracking it and its saying should he here between 12pm-4:30pm today but still everywhere else I order from is literally always 3-5 sometimes 7 days max and yes I take into account the weekend when ordering on a friday. But still I ordered my latest mod coming from china same shipment no rush or anything and I recieved that 8 days earlier than from this place in California. If you have the time to wait I guess it's ok otherwise check other places first. Ok so just received my coils, everything was good with them atleast the one I'm using now so as far as product goes it's good just shipping time is pretty slow. Like I said before if you cant find what you're looking for anywhere else than I'd say order from here just dont expect to recieve it for atleast 2+weeks

"Great experience"

Great experience, not a single problem, arrived even sooner than expected.

"DONT BUY FROM THEM!"

I live in Massachusetts, so finding Vape Shops/Wholesalers/Distributors who will ship to MA (whether devices, parts or juice) is stupidly difficult, VaporDNA ships only Parts and Devices, i recently bought a Smoktech Fetch Pro 80w kit and 5 Coils, This was on Tuesday Morning, i had to buy juice from a Different Company who wont be named, On the Same Day At the Same Time. Its Friday and ive received my Juice, but VaporDNA still hasnt even shipped my order yet. I buy online to avoid the 4.5-6hour round trip to Connecticut or New Hampshire for my Vape needs. when it comes to VaporDNA, id rather drive there (its in Cali) and Back to Boston, it would be quicker than their shipping (not even kidding, it really would be)

"Refunded my order beyond cutoff"

I had ordered a sub ohm vape for around 40 dollars and had changed my mind a few days after. I contacted customer support and they refunded my request within a few hours. Thank you very much for refunding me on such short notice and you’ll have my business again. :)

"Horrible customer support, malfunctional product."

Wish I could post pictures, but basically,
I received my product after like a month, the charging port came broken,
in order to charge the device I have to hold the cable in a weird uncomfortable angle,

I contacted support and asked for a replacement, after like 7 emails they finally offered me either store credit or a refund (didn't mention what's the total price for the refund or store credit) the sneaky man mentioned that if I choose store credit I'll get the 45 return policy renewed.

So I go with the flow, I mention in the email that if it doesn't include the shipping costs too then just ship a replacement directly, but no, they completely ignore my requests per usual and decide to just take that one word I said and make god knows out of it.

Bad customer support overall, broken product
I should be giving them a one star but I'm not
because I know this is probably just a rare case,
regardless even if I received the order and per say emailed the support, I would've given it max 3 stars because of how bad it is, imagine paying warranty and getting those type of answers.

Update: as I was typing this review, they finally agreed to a full refund.
AFTER OVER 20 EMAILS BTW and it started with a partial "STORE CREDIT" FUND.
These guys will literally try to tire you out and they think you don't know.

"Out of stock on everything"

Out of stock on everything. Not going to bother trusting they’ll have what I need in the future.

"Prompt and kind service"

Had a device turn faulty about a week after use, emailed for any tricks to fix it and got offered a full refund and all i had to do was take a picture of the serial number on the box, responses were also super fast especially during these hard times of COVID-19 where everything is delayed, they’ve got a lifelong customer now, never disappointed with VaporDNA

"I placed an order 2 days ago didn't…"

I placed an order 2 days ago didn't make an account befor hand but to complete the order I had to give my email which I did. I screen shotted my oder number befor I left the page thank god because I didn't and still have received an email from them with my tracking number now when I go back to there site to try to view it it asks me to log in I try to make an account and it says theres an account with this email already when I never made one so I have no way of tracking what I purchased or what's even going on with it I've called multiple times and have gotten no answer at all

"Always great prices"

Always great prices. They have a great selection and a good reward program. I will continue to purchase from them.

"Satisfied."

I've ordered twice from VaporDNA. I Got what I ordered in reasonable time. +- 5 days. No problems. I will order again.

PS: Stay away from firevapor!!