"Poor customer service …"

They missed a part of my wall when insulating my house. It was behind a water butt. No one consulted me and asked me about moving the butt and in November while investigating damp in the semi basement I found an area that had not been insulated. The company
refused to believe me. And refuse to fix it.

"Wish I had never had external wall insulation."

I had this product fitted about 5 years ago. The fitting was very good and professional. However, over the past year I have noticed a number of dents in the rendered surface. Last year a visitor knocked a bin into the wall and dented the external wall insulation. Even though it was a relatively small dent ERS wanted to charge me £360 to fix it. I could not afford this and thought the cost was excessive. They then told me that I could not do the repair myself as this might invalidate my guarantee. Furthermore I had to use a builder who they deemed to be certified. After months of hassle, where Trading Standards and The Ombudsman were involved, I was eventually informed that I could get a local builder to do the repair. Then, to make things worse, today my bin was blown against the wall and another dent was caused in the render. ERS were of little help and were more concerned to know who I had used to repair the dent that occurred last year, once again citing the possibility of me invalidating my guarantee. I would not recommend this product or this firm to anyone based on my experience.

"Good service"

Good service, excellent workmanship.