"Dishonest "

Had a very disappointing experience with this garage. They overcharged me significantly and failed to communicate throughout the process. I was given one estimate and then hit with a much higher bill without a proper explanation. On top of that, they claimed to have worked on my van for far longer than they actually did. Dishonest and unprofessional—I wouldn’t recommend this place to anyone looking for reliable service.

"Want more money after committing to sale…"

This company listed an item for sale online, to include delivery. I purchased the item, and paid in full. They initially stated they were looking at delivery options and would inform me of expected timelines. They then refused to send me the item, stating they intended to relist the item for more money, and refused to discuss the matter further.

"Please don't take your van to this garage if you value it! Took my T2 van down to have the engine…"

Took my T2 van down to have the engine looked at. They had it 2 months and handed it back with a scratch on the new bodywork that I'd just had done. The wing mirror was also loose. I paid the bill (£1,200) whilst waiting for them to bring the van round. Wish I had waited. They said they needed to check some photos to see if the scratch was already there, but then after a fortnight of me chasing they said they couldn't see the scratch on the photos so would rectify it. I took the van back down, 5 days later as I'd heard nothing I brought it home again. During that time it'd been left out on the public highway in the elements. All they'd managed to do was take some photos of the damage and send them to a bodyshop. What was the point of that? They wouldn't tell me which bodyshop. After weeks of further chasing the original guy Marcus (who was happy to deal with me until I paid the bill) was ignoring my messages so I was then speaking to Richard who said they would take the van to the bodyshop. They told me which one and I asked if I could take it back to the garage that sprayed it originally. The answer was no - I had to use their garage who would match the paint. I asked if I could drive it down to the bodyshop they wanted to use. I'm still waiting for a call back on that. This whole thing has so far taken 3 months and is still not resolved. As it's a classic van they've not taken any care with it and it's come back with just as many issues albeit different ones and it's cost me £1200 so far. Their communication skills are total rubbish - don't expect any contact if you have an issue with their work especially if you've already paid the bill. Take my advice - steer well clear.

"An expensive experience "

Took my van in for a service and fuel sender replacement. Colebrooks reception didn't really listen & when they came back to me they had not recognised that I had previously had diagnostic testing done & charged me again. Didn't fix the sender issue. Quoted me £500+ to repair which I refused. Single piece of trim I ask for replacement they stuck the old piece back, charged £13 and it fell off upon collection. Black footprints left on new floor rear of van. Total cost £229. Not interested in problem solving. Overpriced and not overly helpful. Had much better experience with Turnbull's in Mutley. I know where to go next time.