"Staff have been good at helping sort…"

Staff have been good at helping sort queries.

"Where to start?? Never answer after they got your money! "

Where to start? That’s the thing. Don’t bother with this company.

Update: Tried contacting these lot again! Multiple times and still no answer!! Do any you work or answer. Constantly badger you at the start to get your monie!! and then read what sounds like a robotic script multiple times. Then when you have a prob, they don’t pick up the phone. No help whatsoever.

"Shocking customer service "

I’ve used these guys for years, to provide finance to my students for training courses. Today I received an email to state they are terminating my contract with zero explanation. I responded to ask why, and they said my contract ended earlier this month and I should contact the sales team if I want to discuss renewing. This is the first time I’ve heard from them, they never contacted me to ask if I’d like to renew, before completely terminating my contract. This has left me in a difficult position and a loss of business & income. Terribly managed and shocking customer service.

"I had Stephen Fairhurst come to visit…"

I had Stephen Fairhurst come to visit me today as i have been very unsure about offering finance to my customers .

He explained how it works and how simple it would be for my clients to use i decided to jump on board with Ideal4finance so i can offer my clients this option.

I would like to thank Stephen for his patience and explaining how it works in Plumbing terms .

Looking forward to working with you guys.
Paul Brett Plumbing

"Mandy has been amazing"

Mandy has been amazing. I reached out with an inquiry and immediately received a call, all the information, proposed terms and all that goes with it. It has been an absolute delight.

"Not the best start "

Tried contacting this company to understand how it could benefit my clients by offering them finance solutions. The first time I left my details to be told someone would call me back, a week later I called again to be told I would be put through to Neil the business development manager, after being transferred it simply rang and rang. To his credit Neil did call me back to discuss the options but all in all not a good start.

"Quick & easy"

Quick to do, very helpful and attentive.

Would use them again if finance was required.

"Issue now resolved"

I had an issue with one of my windows which now obviously has been resolved. Jenna was brilliant keeping me updated always and very helpful throughout this time. Thank you so much for your help and support.

"Helpful and friendly "

They were very friendly and helpful.
They explained the prosses well.

"Very straightforward process and easy…"

Very straightforward process and easy to deal with. Good communication.