"Great support, great chess set."

Great support. I've just received the Black Winchester Mahogany Acacia Chess Set, having ordered just a few days ago. The set itself is exactly as advertised and high quality, with each piece nicely weighted and the 19 inch chess board looks great. The detail on the knight is very good. (I did find the base loose on one knight, but easy to fix.) The set came with spare queens, which I don't think was listed in the product spec. The chess piece box is also good quality. I bought moments before the price changed on the website, but there was no issue getting the price difference refunded with an almost immediate response from support. Recommended!

"Chessboard issue resolved immediately"

Received a damaged upon delivery 19 inch chessboard. However, excellent customer service resulted in a prompt replacement having used the "contact us" form on the website and providing an image of the damage. The chessboard itself is great too!

"First rate customer service"

I ordered the 4 inch antiqued Leuchers set and decided I'd like to change this. There was also a problem with the lock on the box. I decided to change this for the 3.5" Cooke set and Carl organised this and a refund at great speed.

Carl was also extremely helpful in advising about other products I might want to buy, and in agreeing a reasonable adjustment for the postage costs.

I'm extremely happy with my new chess set and with the excellent customer service I received.

"Excellent Customer Service"

Ordered the Elite Players set for my Son as a forever chess set to be cherished as an experience not just a game. I couldn’t have been more delighted with the quality and customer service. Slight problem with 3 pawns having loose weights which I emailed at 9pm - 20 mins later an offer to replace them made. Cant ask any more and will delighted to return business in the future. Mistakes and quality escapes happen but the marque of a quality company is how they are rectified. 6 stars ⭐️⭐️ ⭐️ ⭐️ ⭐️ ⭐️ for going above and beyond. Thanks Carl

"High quality and great design"

I recently ordered two chess sets; 12" Solid Wood Magnetic Hand Made Push Drawer & 19" Acacia Winchester Mahogany Chess Set Combination.

The Acacia Winchester Mahogany Set is perfect. It’s expensive, but I know it will last forever, and after 30 years of using cheap chess sets, it’s something that I’m really happy to use.

The 12 inch Solid Wood Magnetic Hand Made Push Drawer set is really impressive. The design of the push drawer and the power of the magnets makes it really handy for carrying around from place to place, and I know if I wanted to take it travelling, it would be easy to pack.

There were a few pieces in the hand made set that were not 100% perfect but official staunton have offered to replace for no extra fee.

I would recommend these chess sets to anyone who wants high quality and great design

"Leningrad chess set delivered is…"

Leningrad chess set delivered is brilliant. My son was made up before my dog eat 3 of the pieces!! Contacted Official Staunton who replaced the 3 pieces for free. Can’t thank or rate this company highly enough. Brilliant.

"Very pleased"

Problem with delivery company initially but this was promptly sorted out by Malc Very pleased with chess pieces

"Amazing customer service"

I ordered two chess sets from official Staunton on receiving these I didn’t like the chess pieces the boards were beautifully finished. I emailed to ask to exchange at 9.30 pm unbelievably I received an immediate reply from Carl offering to send two more different sets for me to choose from all delivered and collected from my home free of charge.Two days later I received these sets and made my choice. Amazing customer service

"Beautiful tactile chess pieces"

I eventually settled on the 4" Hastings Antiqued and Black Chess Pieces and board for my son's birthday.
This set was very much like one passed down to me from my grandfather who'd had it since 1940s that disappeared somewhere years back...
Anyway, the website offers a tremendous selection, blending quality with value in a range of styles.
The set I bought arrived bang on time, in perfect order and just looks stunning.
Just fantastically tactile collector's pieces. Son might have preferred PS5 - that's kids for you - if so I shall keep it myself!!!

"Fantastic quality chess set and board"

Fantastic quality chess set and board, with fast receipt and great service. The received products exceeded my expectations and left me very satisfied. Superb service from a quality company. THANKYOU !