"Love it"

So happy with our neon light

"Really fantastic product and service"

Really fantastic product and service. We ordered a large custom sign with quick turnaround and it was delivered on time and looks amazing.

"Worst experience"

I recently had the unfortunate experience of dealing with the customer service team regarding my malfunctioning neon sign. To say that I am disappointed would be an understatement. This has been, without a doubt, the worst customer service experience I have ever encountered.

Firstly, my neon sign stopped working just under two years after purchase. Considering the price I paid for it, I expected it to last much longer. However, I understand that technical issues can arise, so I reached out to the customer service team for assistance.

Little did I know that this would be the beginning of a never-ending cycle of frustration. I have been going back and forth with customer service for over four weeks now, and I have received absolutely no resolution whatsoever.

I have made numerous attempts to contact the customer service team, both through phone calls and emails. However, the responses I have received have been vague, unhelpful, and lacking any sense of urgency. It is clear that they do not value their customers or take their concerns seriously.

I have provided all the necessary information and even followed their troubleshooting suggestions, but to no avail. It seems that they are more interested in avoiding responsibility than in providing a satisfactory resolution. This level of negligence and disregard for their customers is simply unacceptable.

I expected better from a company that claims to prioritize customer satisfaction. Unfortunately, my experience has been nothing short of a nightmare. I am left with a malfunctioning neon sign in a busy salon and no hope of receiving any assistance from the customer service team. I often recommend products to my clients for weddings and events. Unfortunately, I can no longer in good conscience recommend this neon sign to anyone. The lack of quality and the abysmal customer service experience I have had with this company is not something I want my clients to go through. It is important for businesses to stand behind their products and provide reliable customer support, and this company has failed on both fronts. I will be sure to inform my clients about my negative experience and steer them towards more reliable options.

I strongly advise potential customers to think twice before purchasing from this company. Their lack of accountability and poor customer service are indicative of a company that does not value its customers. Save yourself the frustration and disappointment by seeking out a more reputable and customer-centric brand.

"We recently purchased a neon sign from…"

We recently purchased a neon sign from Custom Neon, and our experience exceeded all expectations. The quality of the product was exceptional, and the level of craftsmanship was outstanding. From the ordering process to the final delivery, the team at Custom Neon demonstrated professionalism and attention to detail. We are thrilled with our new neon sign and highly recommend Custom Neon to anyone seeking high-quality custom neon designs.

"Great quality lights which are very…"

Great quality lights which are very durable and look very impressive - I had 2 made for my business. Brilliant customer service from Rafiu also. Thanks.

"Great service"

Great service, great products, fair price. What else can you ask for?

"Would highly recommend!"

Would highly recommend them!

"Best Customer Service Going"

Danny made this entire process seamless. Absolute best Customer Service I have received for a very long time. have not received the product as yet but will be more than happy to leave another review (& pictures) when it arrives. Thanks again Danny for service, it was great.

"Great Service"

Danny provided great and prompt service from the beginning until the end.

"Fantastic product"

Fantastic product. So easy to order and make very detailed choices.
Arrived quickly and safely. Highly recommend.
Thanks team