"Very outdated Lodges "

We arrived on the Friday night, first time here stayed in a Lodge, very out dated and night time was freezing it states central heating far from that! The food was way over priced and we were absolutely shocked by what we received for our sons kids meal 😡 he’s autistic and has a very high appetite it was what you would give a 6 month old!!
We were also disgusted at the fact we had to make our own beds up when we got there but wanted them stripped and put in the linen bins outside on your departure day! The bathrooms were absolutely freezing 🥶 no heating in them towel rails didn’t work either!
Not much on entertainment for the kids either! Receptionist one was friendly other one was extremely rude when we wanted to report the broken toilet hinge that the cleaners failed to pick up on clearly! There is so much more I could say on this place! The whole site could do with a revamp and update everything!
Such a shame really as close walk to the beach, but sadly we won’t be returning here again!
I will strongly advise people to do the research before booking!

"Excellent from start to finish "

Arrived little early, van was ready so they let us have keys, reception staff were very polite and helpful ,van was spotlessly clean and all the amenities were very good thanks to everyone (staff)who were very helpful

"Lovely holiday park"

Just came back from a week at the welcome with our 2 grandsons. Stayed in a casita lodge which was lovely and spacious. Entertainment team were great as always. Thoroughly enjoyed the shows. All other staff were very helpful. We have been coming since 2016. Already booked for next year.

"Been coming here for a very long time"

Been coming here for a very long time, it has gone down hill over the last couple of years. The caravans are not cleaned properly like they used to be so who ever checks them don't do a good job as cutlery was dirty, hair in beds, the club house is properly the only good thing

"We stayed here for 4 nights from 22…"

We stayed here for 4 nights from 22 July and it wasn't long enough. We had a premier caravan which was fully equipped. Spotlessly clean just a stroll to the pool restaurant ( which was excellent) and the club house. There was a children's park a stones throw from the caravan which my youngest 2 grandchildren ages 13 and 10 really enjoyed. The children's clubs were fab. So much so that we didn't wander far from the site.
Thoroughly enjoyed so much so that we have booked another 4 night break this time in a lodge which look fabulous.
I found the staff very helpful nothing was to much trouble and the evening entertainment was fabulous. A lot of time and effort had been put into the shows and I for one really enjoyed them.
So see you all in October.

"4 night stay"

4 night stay. Couldn't fault it. Excellent clean and well equipped caravan (no 62), plenty of parking, only used the pools on site which were great. The club was good but only used once as it was a hot week - we preferred to sit on the beach until 10 at night TBH, but the club seemed busy every night. Lovely base for exploring the area, Sainsburys close by, Gluten free chip shop down the road, staff very nice and welcoming. We will certainly be back

"I void like the plague management staff…"

I void like the plague management staff disrespectful and not helpful It’s like they don’t want to be in the job and Only care about money. Been a few times now and each time we’ve been in a caravan or bungalow are dirty not cleaned properly, Entertainment is the same each week so if you have two weeks, you won’t want to be watching it all again definitely not recommend this place to anyone

"Just got back from another week at the…"

Just got back from another week at the welcome and have booked again for next year, met some lovely people, park itself is lovely and clean as usual , great friendly staff, and brilliant entertainment as usual, the only fault I have year after year is the mattresses could do with upgrading some of them are awful all you can feel is springs just no comfort , and the chairs in the club house could also do with upgrading very uncomfortable when you are sitting in them for hours on end

"I have been a customer at the welcome…"

I have been a customer at the welcome family park for a while now and have just read a Miss Lisa Marie Barnett review.I can't understand why Kierran Boyd felt it necessary to ignore her request for some feed back I myself found Kierran to be a pleasant and approachable young man.I can certainly understand why Miss Barnett feels upset and ignored.

"Blatantly ignored"

I stayed on the holiday park from the 16th sep - 23 sep 2022. My family and I have been regulars for over twenty years. As a writer I had to create a piece of work for my A level writing course which I based on a holiday park and the welcomes entertainment team. Whilst I was staying on the park I wanted to meet the entertainment team and show them my work as I had included them in this ( names had been changed ) I was blatantly ignored, I had contacted Kierran Boyd on fb beforehand and he didn't even have the decency to reply when God was giving out manners he was clearly still in bed. Kierran Boyd is ignorant , disrespectful and unprofessional. Before I left the park I left a copy of my work for everyone at reception and I am still being ignored all I wanted was a bit of feedback and to meet the team. My step- dad who has recently passed away had been a loyal and regular customer at the park for over thirty years. We have always loved it at the welcome in the past and have booked year after year . Not a very nice way to treat a regular customer. NOTE:
I appreciate that the entertainment team are busy and I appreciate all the hard work they do I have been coming to the welcome for 20+ years and the entertainment has always been excellent, but I did tell kierran Boyd that I would be coming a week or two beforehand on fb. Surely if he has time to read my message he has time to send a quick reply it's just blatant ignorance. I find it hurtful that a customer to come back year after year would be treated in this way.