"Best dry cleaners in Swiss Cottage,"

Best dry cleaners in Swiss Cottage,
I use them every week for the last 10 years for cleaning my shirts and suits dry cleaning.

"Love this company"

Love this company! Delicate handling of my clothes, good cleaning results and quick communication - Great service

"Please do not use this dry cleaners"

Master Dry Cleaners have ruined 18 items of clothing and failed to do anything to resolve the issue. White items came back a strong yellow colour and shirts had the fusing burnt and fabric damaged. The owner and manger arranged to meet with me to discuss and then both failed for arrive for the meeting. The owner is aggressive and conformational on the phone and I can confirm the poor behaviour other clients have mentioned. Please do not use this service if you value your clothing. The customer service is non existent and they are clearly damaging lots of peoples belongings.

"Excellent Service"

Excellent Service
Experienced launderers of linens and clothing
Professional & punctual
Collect and deliver
5 star🌟🌟🌟🌟🌟

"AVOID THESE GUYS"

AVOID THESE GUYS
be very careful about using these dry cleaners.
First they started with delivering the wrong items to me (from someone else) and delivered my laundry to another client.
2) they ruined 2 pants which came back so short i cannot wear them, as well as one top.

They admitted the items were ruined but claimed it was because the label was wrong!! instead of proposing to compensate me like any normal company that has made a mistake, they said i should fight the brand!

These guys are a scam - do not use

"Sexist patronising customer service - do not support"

If you have a customer service issue at this establishment, it is extremely unpleasant to deal with. One of the men in particular is extremely argumentative and condescending. He consistently interrupts, raises his voice, insists on making his point and lectures you about the issues that you have raised as a customer. As a young woman, I find there is enough patronising behaviour from men in my professional life -- I do not need to pay for someone to further patronise me when providing a service. I have had this issue come up twice. This past instance had to do with some shoes I had resoled. I took them home and didn't wear the shoes for a several weeks, and when I took them out, I discovered the sole was in fact separated from the shoe and I took them back to be adjusted. I have used this dry cleaner from about a year, so I am a known customer. The man I spoke to wanted to charge me for fixing the sole to the shoe (when I already paid to have them resoled) - which was effectively charging me again for a job that was not done/done poorly. I didn't care about the payment, but the sexist overtones and machismo expressed in the discussion were so reprehensible that I chose to take my business elsewhere down the road. Don't support this establishment, this behaviour is not acceptable.

"Poor quality, completely useless"

We gave two blankets for dry cleaning. Together this cost us £50. They were returned to us in exactly the same state in which we had given them. Very disappointed in the service, lost a customer.

"Repair worse than the original"

I needed a zipper pull replaced on my suitcase since customs cut it off to open the suitcase. So I needed a new one in order to close both pulls and lock them together. Pretty quickly, I got a new zipper pull alright. I can now lock the two zipper pulls together when both sides of the zipper are OPEN. Genius. The suitcase is now even more useless than before. They made me pay £5 for this display of brilliance.

"Absolutely brilliant service"

I have been using Master Dry Cleaners on a weekly basis for nearly a year - after using a number of specialist laundry companies who pick up and drop off to your home (and lose half your wardrobe in the process...), I decided to use Master Dry Cleaners and have never looked back. They are reliable, honest and provide a fantastic laundry service - everything comes back pristine. I couldn't recommend this company enough. Thank you Master Dry Cleaners!

"Fantastic and friendly service"

Fantastic and friendly service, I would recommend and use again