"Installation was problematic with…"

Installation was problematic with missing parts not delivered and extensive chasing needed to get rectified. All the time chasing payment rather than fixing the incomplete job.

After sales in non existent. I now know why they put so much energy into payment once thats done you are on your own.

We have a leak and they claim its an Internorm issue and refuse to deal with it. They never visited and left us with Internorm to directly appeal to their customer service.

Basically its your problem and if Internorm will deal with you directly best of luck. They deny the 10 year gaurantee is valid as well with zero investigation.

Avoid.

Internorm are much better but let down by the outfit

"Extremely good customer service!"

I contacted EcoHaus because somebody else had installed internorm Windows in my new apartment and one of them had failed. Supplier who was DSL said sorry can't get the parts tough.....
Even though EcoHaus have not sold myself the windows they went out of their way to source the parts ( I was quite happy to pay for the parts but they sent them free of charge) so I could get the windows repaired. This was extremely helpful and kind of them and I was completely stuck otherwise. Thank you EcoHaus