"Disappointing experience"

Ordered a sink and pedestal back in July, paid £1,500 as soon as the order was placed. We were informed at the time that the product was coming from Italy and would be at least 12 weeks given the issues with summer shutdown. To cut a long story short at 19 weeks post order I have been told that the factory do not know if they can even make the sink and will know in January. Dyke and Dean have correctly issued a full refund however my issue is any communication was prompted by me asking where the order was. If buying anything I would speak to them direct to confirm that they can actually supply the product you want. Not directly their fault however if you curate products for sale to the public and take money upfront you need to be assured that the supplier can actually provide the goods.

"Bad bulbs, bad customer service"

Bought lights and bulbs from Dyke and Dean as part of a refurbishment, choosing LED bulbs for longevity. Lights are what I was hoping for and working well but one bulb failed after about 4 weeks. Having had an electrician check it was the bulb not another issue, Dyke and Dean’s response was “bulbs sometimes fail” and to offer 20% off another of their bulbs. For a £14 bulb, I expect not only a better bulb but much better customer service

"Not a great first experience"

Not a great first experience. Bought a flour sifter as a gift, as in the picture it looked Dyke & Dean branded version (it turns out they added their logo just for the picture and I needed to have read the description more clearly to realise). Cost me £20 and when it arrived it turned out to have no branding and be identical to the £9 version on EBay. Said they wouldn't price match and it was up to me to return if I wanted a refund. Initial response was polite but subsequent email was very aggressive.

"Disappointing waste of money"

Bought an expensive soap dispenser and bracket, but neither look great and the holes to fix the dispenser to the wall are so low it bends away from the wall with the weight of the bottle. I wonder how long it will hold. The screw covers split instantly as well. The bottle has an uneven waxy type base which doesn’t look smart at all. Really disappointing.

"Brass Soap Dispenser Holder"

Soap Dispenser Holder, Brass
The service was super quick, ordered late Sun evening and received Tuesday morning - Wow! The parcel was well wrapped and the product is sturdy with gold cover for the screws and it was competitively priced. I looked at the specification stated for the neck of the bottle to make sure it was compatible as I had already bought it and it fitted perfectly. The only down side is rather than being gold or brass coloured it looks more like rose gold, which is disappointing as everything else is gold. Looks like I will have to get the brass/gold spray paint out. If it hadn't been for the off colour I woud have given 5 stars.

"Fantastic service"

Fantastic service. Would definitely use again.

"Technical misinformation"

I spoke to them on the phone to ask a specific product question about the power feed on a bathroom light switch.
They assured me the power fed through the centre on the back of the switch, as I needed.
It arrived, and it doesn’t, it enters to the edge, not the centre.
I’ve called and left a message to contact me for a full refund of product and postage.
It’s been 5 days and I haven’t had a response.

"Wow so glad I found this quirky wee…"

Wow so glad I found this quirky wee website!

"Great robust product"

Finally something that doesn’t feel like it’s going to break within 2 mins of use, very Nograteful to find items that keep a long time, especially as I’m trying to limit my waste footprint. This plant mister is robust and made mainly from steel. Highly recommend.

"Excellent service"

Excellent service, ceramic toilet roll holders arrived the next day.