"Delighted with the service!"

I have read a lot of negative reviews about the Used Kitchen Company on this site, unfortunately I read the reviews after ordering the kitchen so was very worried. I have just had the kitchen delivered today which was a relief so I can now tell you of my own experience. The web site was very informative and when I phone to enquire about the kitchen I wanted the staff were helpful and knowledgable. I was kept in the loop at every stage of the process and on the day of delivery I had three phone calls to update me with progress. When it arrived it was well wrapped and packed onto two vans. It was a three man team who were really hard working good lads, very polite and very professional with the way they worked. They talked me through all the parts of the kitchen as it came off the wagon. We bought the lads a fish and chip dinner to thank them for their hard work and sat on the tail lift of the wagon chatting about the job. Overall I genuinely could not be more satisfied. I bought a lovely kitchen, marble tops and a range of Miele appliances for a very reasonable price and the service was excellent. I will definitely buy from them again.

"DO NOT RECOMMEND! AVOID!"

My kitchen was never delivered and they refused to help! Said it was "out of their hands".

TUKC RESPONSE: No. Not the wrong company at all. Your response is unbelievably patronising. I can help jog your memory. Jonathan was meant to come and dismantle then deliver the kitchen but had apparently gone missing. Never receieved my kitchen. I saw you again at the homebuilding show. My last name is Jackson. My mother's name is Corinne and we spent what little money we had post COVID/ losing our job on the kitchen for it all to go wrong and money to be stolen from us.

"Highly recommend"

Sorry I don’t agree with the reviews below. ( They mainly look to be caused by the companies organised to dismantle the kitchens?). I’ve had a really positive experience. Great customer service and really professional. Cannot recommend them enough.
I was a seller and the buyer we had, has used them lots, and also highly recommended them. Thank you for a great service and for doing your good bit for the environment too!

"This company is a complete joke.."

This company is a complete joke... Don't waste your time with them.

I was looking to sell my kitchen and contacted these people to give me an estimated value. They advertise on their website that they can sell any kitchen if the kitchen is in good condition. When I rang them, they said that if I can share some pictures of my kitchen and then they can provide me with an estimated value.

I didn't have the pictures taken already and the kitchen was already dismantled from its place, so I really struggled and spent time to find some good pictures which I can share with them. Finally, I gathered some good pictures and share those with them.

The next day I received a reply from them saying "Unfortunately, your kitchen is a bit too old for our website and we would struggle to find a buyer. I would recommend listing your kitchen on EBay or Gumtree as you may have more luck there."

Seriously, if I have a new kitchen, why would I sell it in the first place? A kitchen is not something that you change every 2 years right imo. Though there could be some crazy people in this world who would do that. Are they meant to sell a new kitchen, if yes then why their company name is "THE USED KITCHEN COMPANY"? So should I go to the market, buy a new kitchen and give it to them to sell because I bought it so that this company can run their business?

Complete waste of time, don't go near them unless you have a brand new kitchen to sell

"The most unprofessional customer service and lack of accountability that we have ever experienced."

In February 2022 we bought a nearly new kitchen from these people. We were given details of their recommended partner to dismantle and deliver the kitchens that they sell. For context, we are in Hampshire and the kitchen was coming from Cheshire.
The delivery went to plan until I came home from work that evening, and we were able to check off the items delivered against those listed and sold by the Used Kitchen Company. We were missing a double base unit, both the dishwasher housings, the undercounter fridge housing and the Siemens Extractor fan.
We contacted Looeeze at the Used Kitchen Company to notify her of the missing items, but she was extremely unhelpful and unprofessional:
1. Looeeze blamed us for not understanding descriptions when they are the “experts” and as a consumer you rely on expert advice. They had listed “housings” for several items which it turns out were only doors to cover the front of the item. Yet other items listed as “housings” were actual base units that the ovens and fridges sit inside. She hid behind the description stating that the list came from the owner of the kitchen and because she is in London and the kitchen was in Cheshire, she couldn’t possibly check the list for accuracy. Sadly, she was happy to take our money for things that she could not supply us!
2. Looeeze never answered a direct question. Throughout a protracted period and a vast number of phone calls and emails, she repeated the same irrelevant answers and always evaded blame and responsibility again hiding behind unfair and inscrutable Terms & Conditions.
3. We asked for a partial refund or even a payment as a gesture of goodwill for the items that were missing but this was met with derision. Not the way to do business!
3. The Used Kitchen Company recommended a company (Designer Dismantles) who did not deliver on their many promises and tarnished both companies’ names and reputations.
Both companies lied repeatedly, and we never received the missing items. Apparently, they can do this because it’s in the T&Cs that it is acceptable for the client not to receive what they’ve paid for!
Don’t go anywhere near either of them.

"Rip off"

Rip off, I am till waiting for the end panel of a £10000 island that was delivered over six months ago They are not interested. Took the money and ran