"So my cruise in June got canceled bc of…"

So my cruise in June got canceled bc of the CDC. Was going to book another in July but the rep suggested waiting to make sure cruise lines were up and running. Went ahead and booked a cruise for Aug. This is my 1st cruise. The rep was great about helping me and I’m getting $800 on board credit. I’ve read reviews and I’m hoping everything goes better then I’ve read.

"I did not get emails as promised"

I did not get emails as promised. I had to contactor them. Customer service was curt and not able to do more than give a contact number to call. No apology until I asked for one. There are other services and I will use a higher rated one next time. It was a mistake to book through them.

"I booked a 3 day Mexico trip with Alex"

I booked a 3 day Mexico trip with Alex. He
was great; very patient. I was booking two balcony cabins so I had to have him repeat some of the info that I could share info with my sister in cabin 2.

"I wouldn't go on as many cruises without Cruises.com"

We've used booking arrangements with Cruises.com for nearly a decade now. They ALWAYS find a way to save us money, find our upgrades, and sweeten the deal(s) with f'awesome perks.

I wouldn't arrange or schedule a cruise without them.

You shouldn't either.

"Cruises.com is awesome"

Cruises.com is awesome, use them every year to book cruises, always very knowledgeable and helpful, quick responses. Great service!

"Cruises.com is awesome"

Cruises.com is awesome! Not only was it easy to search for a cruise on their website but their agents are very knowledgeable and helpful. I got a great price and they gave me a bunch of extras like onboard spending money! Can't wait until my cruise in 2022.

"My experience was great..."

I will never book direct with a cruise line or resort again! My agent with Cruises.com has been fantastic at helping us reschedule our trip so we didn't lose money and she always gives the best advice. If you get the chance book with Sharon! She is patient, professional, and answered any questions or transactions or changes we needed to make.

"DON'T USE Cruises.com"

DON'T USE Cruises.com! Due to the pandemic, my group of 8 had to cancel our Alaska cruise via Grand Princess, depart 5/8/2020. Cruises.com immediately charged $100 cancellation fee per each booking and promised to refund our cruise money. Beginning 3/8/2020 we have been corresponded with the agent numerous times about our refunds. We did everything the agent told us to do including paying $100 each couple for the cancellation!! The cruise was cancelled by Princess cruise line, why did we have to pay the cancellation fee?! As of today, we still have not received our refunds!!

"WORST Customer Service Ever!!"

I have used cruises.com numerous times, as well as my family. First bad experience was during Hurricane Dorian. It took hours and days to finally get some answers from cruises.com on our refund. We gave them the benefit of the doubt and booked several cruises with them again, BIG MISTAKE! Our 3 cabin cruise got cancelled due to COVID-19 and we are still waiting on thousands of dollars to be refunded. After waiting more than 2 months on our refunds, they tell us that they will come in several payments (unknown dates) and that we would have to wait an additional 45 days for the refund on one of our cabins. I called today to get a status, as we have only received about $400 in 5 different deposits (unreal) and the man that answered the phone told me that RC was closing soon, so that he wasn’t going to call them to get a status update. I then asked him to please move another cruise, that we have scheduled in a few months, as we are not comfortable traveling this year, and he tried to charge me $500!! Why would I pay you any more money, if you owe me thousands?!! Zero customer service!! I will never use them again!

"untrustworty Company Beware Book cruise directly from cruiseline."

I Booked my cruise from cruises.com. First problem they quoted me one price on the phone, when I got the receipt, it had a higher price for the cruise. Had to call and complaint about that nothing changed they made up some lie. Then carnival cancelled my cruise not me and they want to keep $100 of the Carnival refund. Still waiting for my refund to post to my account, its been over 2 wks. Stay away from this fake company, you will be better off booking direct with the cruise line. They get no stars from me.