"CrowdStreet vs Competitors"

Over the past 24 months I've invested into 30+ CRE deals through CrowdStreet and 3 other real estate crowd funding firms and I've found that CrowdStreet provides the best offerings with the most thorough analysis and information.

"Crowdstreet is a game-changing offering…"

Crowdstreet is a game-changing offering for both investors and sponsor's alike. The company has totally democratized the process of investing in commercial real estate for investors and has dramatically simplified the fundraising process for sponsors. There are other crowdfunding platforms, but none of these come close to the quality and efficiency of Crowdstreet, and no other platform offers an unbiased marketplace in the way that Crowdstreet does. At the core is an excellent team of professionals who make all of this work. Great company. Great product. Great Team

"Offers look good but Horrible customer service."

I usually invest on RealtyMogul platform and whenever I needed them I could always reach my advisor. Then I thought I should research other platforms and came across Crowdstreet. Really liked their offerings committed on 2 properties. Did verify with them as accredited investor.
BUT I COULD NOT TRANSFER FUNDS AS INDIVIDUAL INVESTOR. Tried reaching crowdstreet customer service by phone email chat . No one calls back even always leave a voice mail.
Then we were very concerned and decided to back off .
If they don’t provide CS to a potential customer how can I expect them to take my call if my investment is in trouble?

"Crowdstreet's customer service is nonexistent!"

Crowdstreet's customer service is horrible. If you call them you get a message that says to email your question. You can also leave a voicemail, but in either case no one ever returns your calls or responds to your emails. I was recently on a Zoom presentation where they were raising money for a project that had previously gone bankrupt and the new owner was the same developer with a different name. My question about this was ignored by the host. How can they expect you to invest large sums of money when you can't even communicate them. Run from Crowdstreet as fast as you can.

"I concur with all the negative reviews…"

I concur with all the negative reviews re Crowdstreet’s “horrendous” customer service. It’s really the worst I’ve experienced across the board. I’ve received no response whatsoever to my email and voicemail inquiries. Inexcusable. I’ve moved on.

"CS brings many deals to the public"

CS brings many deals to the public, from many companies. You can invest in company A and may wait a while until another opportunity presents itself on their platform. NO WHERE does CS state your ability down the road to invest directly with Company A in a completely different venture will be blocked by CS!! This is wrong on so many levels. Greedy? Maybe. Deceitful? No doubt. Someone you want to do business with? Hell NO.

"I have invested in 4 CRE offerings from…"

I have invested in 4 CRE offerings from Crowdstreet over a period of 18 months. While they have lot of offerings I dont think the due diligence is sufficient. 3 of the 4 investments are under performing. The 4th one is also at risk now. While Covid has played a role but is only partially to blame.

"Do not get on their mailing list"

I have no first hand experience regarding their investments but it is virtually impossible to get off of their mailing list.

If you are just curious, do not sign up for their emails.

"I have invested in about 10 deals with…"

I have invested in about 10 deals with Crowdstreet over the past year. Since it’s been a short period of time, I can’t really give much insight into their performance. The best aspect of CS is the scope of deals and relative ease in performing your own due diligence. Here are the problems with CS: There customer service department is horrendous. They rarely ever return a call. Completing a deal is the equivalent of an an archeological dig. You have to trade countless emails, often needless ones, with poorly trained service reps. You often get emails that are irrelevant, terribly late, or just don’t answer your question. They seem to care very little about improving the customer relationship aspect of the business.

"CS plentiful deals lacks customer service"

Crowdstreet has a large and varied ( location, duration, sponsor, property type...) selection of CRE investments with numerous documents to help you become better educated,platform seems to be well planned for tracking investments made with different sorts to assist in diversification.. Platform seems to be more of a posting board for deals with non existent to limited response from Crowdstreet staff. Phone calls have never been answered out of 5 left messages one call has been returned using their preferred method of interaction, email, out of 4 one has been returned. When attempting to complete forms and fund an investment I need questions answered. Because of the time sensitive nation of funding in order to be included in an investment a wire transfer ($30) is best over ACH (no cost). I have not tried Fundrise at this point but RealtyMogul gives a dedicated person whom I found informed, there to assist and not to sell with great customer service and an unhurried experience. I like some of Crowdstreet but so far after 3 Investments I have to say in my opinion CS lacks in the investor relationship area. CS goes have regional get togethers which I will attend my first this month and expect an informative event and hope it’s not just a sale pitch.