"Be very wary when booking with this…"

Be very wary when booking with this company. I booked 3 driving lessons for my 16 yr old. He did not enjoy the first lesson at all and said that he would have been better off in a private car park with me teaching him. I emailed Young Driver to cancel the remaining 2 lessons, giving 31 days notice. They are refusing to refund the lessons and insisting that they issue a credit note as I am outside the 14 day cooling off period. This is of no use at all as he doesn’t want to go back. Also, this cooling off period is not made obvious in the confirmation of the booking, the only timescale I was made aware of was that changes had to be made 7 days before the lesson. When you call, you can only speak to a call handler and ‘management’ can only be contacted by email, through the general email address. After 4 working days I had received no response to my email, so I emailed again. Finally, this morning, after another 5 working days, I received a reply. Overall this has been been an extremely disappointing experience in both the actual lesson and the customer service.

"Our session was cancelled"

Our session was cancelled. But we received the cancellation notification by email after we had arrived.
How about an early phone call Youngdrive to save us a wasted trip ?

"Shambolic. Non-responsive. Not even sure it's not a con. Avoid."

Within 10 mins of booking our session 3 weeks ago, we realised we couldn't make it. There is no way to reschedule the session online. Instead they give you 2 options: Call or email.

In 3 weeks, we must have called dozens and dozens of times with noone answering the number given. They say they only answer when they are hosting events but with no way of knowing when that is not do they ever seem to answer this didn't work.

There was no response on any of the emails we sent nor the text messages we resorted to sending.

On the day of the session we finally got a response - which was an automated request to provide feedback as to how the session was.

"Excellent service! "

I took my three children for a driving session and it was excellent. The service was friendly and professional and the instructors were also wonderful. One of my children started feeling unwell and the reception staff were so kind and offered him a drink and snack and a chair to sit on. After a short while the man in charge came and told me that he had arranged for my session to be rebooked without me even asking, meaning I wouldn’t lose the money, which was really kind of him and much appreciated. Highly recommend and definitely will be going back. Wish this had been around when I was young!

"Excellent experience "

Both my sons have done this experience several times and it is has really helped with their driving experience before taking driving lessons on the road and would thoroughly recommend it to anyone with a youngster as it's an investment in their future.

"Friendly"

Friendly, reassuring and made the experience great fun

"Great day for my son"

An other great day for my son with Amanda she is so nice friendly and great skills
İt very good idea starts young kids with this company Well done to everyone

"Excellent Introduction to Driving"

My daughter thoroughly enjoyed her first introduction to driving, the instructor gave her alot of confidence and they spent nearly the whole hour actually driving. She is now keen for her next lesson ! Welldone YoungDriver you were professional and courteous and deliver an enjoyable experience !