"I came from France to repair my Ideal Cross Cut"

I can’t rate these guys any higher!
Top notch customer service, supreme product knowledge and a genuine desire to help.
I originally contacted them back last October. I was repairing (or hoping to) an Ideal 2402/Cross Cut shredder that I had acquired in France where I live. I was after parts which seem hard to source.
I visit UK fairly frequently so I brought the obviously defective pieces with me and I called SRS and spoke with Matt. He patiently went through what I was doing and advised that we’d probably need to replace the main compound gear. However the main cutting blades were not turning (and he advised they should) and this would need fixing prior to just replacing the gear.
Fast forward March 2025 on my subsequent trip back I brought the entire shredder and completely stripped back the cylinder blades to work out why they were jammed and free them. Significant dismantling occurred and I contacted Matt again with a view to purchasing the part and reassembling my machine. I turned up in Bletchley just after lunch - Matt and Dave set about fitting the new main gear and reassembling the shredder which I was expecting to do myself - as I was really just after the part and hadn’t booked a repair service (not something that would make much economic sense)
I realised I was in the hands of the professionals who went above and beyond to get my Ideal shredding again
Top service
Top marks
Thanks chaps.

"Great Company to Work With"

Great Company to Work With. Competitive prices with great service. Very impressive.

"Excellent Service"

Very helpful whilst searching for the correct shredder spares. Good communication. Went above and beyond to advise in the fitting of the new parts.

"A company that goes the extra mile"

A company that goes the extra mile. Tried to find a part for a very long out of production guillotine: ordered the wrong one and then had a phone call from the top of a ladder while Matt rummaged in a box of old parts to see if he could find a replacement. As he couldn't, he offered me a very good price on a refurbished replacement. Excellent experience.

"I had an issue with my Ideal shredder"

I had an issue with my Ideal shredder. The last thing I wanted to do was to pay a lot of money for a new one. Fortunately Matthew at SRS was able to help, advising me that the shredder is simple to fix and would only be a fraction of the cost. I was provided with detailed instructions on how to fix the shredder and Matthew was available on the phone ready to answer any of my questions. I would Highly recommend SRS to any business who needed shredder repairs services.

"BRILLIANT SERVICE!!"

I contacted Simon - online - at SRS regarding two shredders in my possession, both of which had stopped working. He investigated both machines, only to discover that, as they were 'old', they were both now no longer supported by their respective manufacturers.

Simon sent me a very comprehensive review of alternative machines, outlining their features and benefits, and giving me alternatives in every case.

He is clearly a man who is a consummate professional, knows his products and business extremely well indeed, and is totally focused on customer satisfaction.

Cannot recommend too highly!

"SRS got parts to us quickly so we were…"

SRS got parts to us quickly so we were able to get our shredder up and running after a breakdown. Helpful advice too.

"Guillotine and Shredder servicing."

Small family firm that you can trust. David has been servicing our guillotine since we purchased it. They also sell great refurbished shredders which he now services at the same time.

Great, friendly, trustworthy team.

"I would highly recommend SRS Sales &…"

I would highly recommend SRS Sales & Service Ltd, they guided me to a fantastic Kobra Flexpac machine, which is perfect for me needs. They held onto the machine while I got some funding in place and held the price for me. At the point of purchase, the service was fantastic, they told me exactly how it was packaged (on a pallet with a ramp to roll it off easily) and helped me over the phone to expertly understand the machine and how it operates. Yes, it did come with full instructions, but I always have extra questions! They even sent me a generic risk assessment, so the whole job is complete and I am so happy to have this high spec machine. I will call on them again after the 100 hours run time to get it services (again at very reasonable rates. I couldn't ask for more!

"Brilliant service"

Matthew was friendly, helpful, trustworthy & informative. We are very happy with the product we ended up purchasing through him.