"Aggressive and unprofessional behaviour. Don't be fooled by these people."

This company has been referred to us by someone we trust so we got their services. To our surprised the person we are dealing with who came to our house wearing their company uniform and using their company van is not part of their company. The lady owner told us that he is the brother of his husband and they just order supplies on his behalf.

We paid in full for the floor and carpet which was a fixed price. Then suddenly they told us that the carpet which we chose is out of stock so we have to choose another one. Then we knew they want us to choose a cheaper one and when we are at the showroom all carpet with the same price as we chose were taken out of display. They were showing us carpets which are half the price. But Leon confirmed to us that whichever new carpet we choose will be the same price. And then suddenly they want us to pay more money. His brother Simon who owns this company was very aggressive and threatened us that he will cancel our order which we have paid for. He even said that he demands me to say sorry for him not to cancel our order. In my opinion no company should threaten customers when they complain about their bad services. This company operates in The Netherlands and they must respect the laws of this country and should have a proper complaints procedure. I never experienced any company who threatened customers just because they cannot get the additional money they are demanding.

We have filed a report to the ACM ConsuWijzer and Fraud helpdesk and they told us that this company are doing things illegal. The fact that our original offer letter has a letterhead of Vechtdalvloeren and when we paid we got another letter from Overijssel vloeren. We agreed on a fixed price and they are demanding for more money. They are even asking more money from my partner behind my back because they think he was easier to deal with. They are very aggressive and unprofessional.

When we told them we are going to leave a review for their bad services the brother Simon because furious! I told him what their doing is a form of scam since his brother misrepresented their company and he allowed it to happen. And today I asked his brother when he will finish our stairs which is supposed to be done a week ago he told me he will let me know because he's busy. After they got the money they treated us as if we owe them something. When they are the one who owes us the services we paid for.

I gave an ultimatum to finish everything on Friday the latest but to no avail. I have reported it to the police and they will be doing investigation. This company has caused so much trouble to us and their prices are actually higher than most companies out there. I even ended up being admitted to the hospital for all the stress and aggression these people have cause us.

I really hope this won't happen to other people anymore. Make sure you deal with the right people and everything they do is legal and according to the laws of this country. Letting Leon use your company uniform, invoice and vehicle is a form of misrepresentation to mislead customers from acquiring your services. I've been waiting for your lawyers to contact me but it seems like your afraid to take legal actions because you know you're wrong. Regardless, your company has been reported and different government services are already going to do the investigation. Good luck!

"Komt afspraken na en levert goed werk"

Komt afspraken na en levert goed werk. Werkplek wordt altijd keurig achter gelaten aan het einde van de dag. Zeer tevreden.

"Met Vechtdal Vloeren zit je goed "

Eindelijk een bedrijf gevonden die snel reageert op de mail, moeite doet om een afspraak te maken en de mogelijkheden door te spreken, duidelijke offertes maakt en alles regelt rondom de bestellingen en personeel inplannen. Daarbij ook nog eens een strakke vloer legt die eindelijk goed zit!

"Super mooie Hongaarse punt pvc vloer"

Wij waren op zoek naar een pvc vloer in Hongaarse punt met band en bies. Via vrienden kregen we de tip om te kijken bij Vechtdalvloeren. Bij Simon in de showroom uitgebreid de tijd kunnen nemen om de mogelijkheden te bekijken. Uiteindelijk 2 stalen opgestuurd gekregen om de keuze te kunnen maken.

De vloer is vervolgens netjes conform planning gelegd. Tijdens het leggen werd er goed meegedacht in hoe het eindresultaat het best zou zijn.
Resultaat is een super mooie strak gelegde vloer die heel authentiek eruit ziet en voelt. Absoluut aan te raden.

"Zeer tevreden! Mooi resultaat "

Goed advies bij de aankoop. Communicatie voor, tijdens en na de aanschaf was helder. Leggen van de PVC-vloer met een supermooi resultaat, kortom, we zijn zeer tevreden!

"Zeer tevreden, mooi resultaat!"

Geleverd volgens de afspraken, goede communicatie voor/tijdens en na de aanschaf van de vloer. Het leggen is mooi en super netjes uitgevoerd. Kortom, we zijn er erg blij mee!

"Afspraken zijn nagekomen"

Afspraken zijn nagekomen. Vloer is heel netjes gelegd en behandeld. Fijne mensen!

"Topservice!"

Ik had de mail met 10% korting op mijn eerste aankoop helaas niet ontvangen en heb dus het volledige bedrag betaald en dit d.m.v. een opmerking aangegeven. Nanda reageerde vrijwel meteen per e-mail, maakte de 10% korting alsnog naar mij over en dit stond dezelfde dag nog op mijn rekening. Bedankt voor de topservice Nanda! :)

"Vakwerk!"

Heel vriendelijk en denkt heel goed met je mee, levert echt strak werk en houdt zich keurig aan de afspraak! Enorm blij met onze vloeren en trap!

"Keurig werk afgeleverd"

Keurig werk afgeleverd, we zijn super blij met de vloeren.