"All good"

Blimey there's some terrible reviews on here.
No problems. Had to change an order, and that went fine.

"Wheelchair Castors with 'very specific…"

Wheelchair Castors with 'very specific thread' supplied without nuts. I checked by phone that everything was available to fit, prior to purchase. I paid extra for Sat delivery. Customer Service didn't want to know and said there was no mention of fixing nuts on website, so essentially 'tough'. I've had to source the nuts from specialist supplier. Beware of this.

"Not a true online retailer - AVOID"

Product showed as available and I ordered and paid - I then get an e-mail saying its out of stock and dont know when they will get it . Not a true online operator and I suspect doesnt hold stock just resells for product supplier . Admitted in e-mail correspondance they have hundeds of products and operate a manual system !!! say no more

"Terrible communication"

Terrible communication. Bought wheelbarrow tyre two weeks ago with 2 day express postage. Waited a week before contacting to be told there was an issue with the size of the centres of the tyres, but that the use of extra spacers would fix the issue. Requested tyre sent with the spacers and that this would be fine. Rang again a further week later to be told that actually they didn’t have any spacers in stock and would I like a refund.

At no point did Ross Handling ever try to contact me, I’ve had to chase them throughout. Now been without wheelbarrow for two weeks, waiting for refund to go back on my card & having to buy another one elsewhere.

Nice people in the office but absolutely useless organisational skills.

"Aviod"

Bought the Brass Castor Wheels 25mm with Screw Fitting, the screw broke in our expensive chair, hence the wheel fell off, and ruin the whole chair.

They refuse to refund us unless we return the wheels, which is stuck in the chair and we cannot take it out without causing more damage to the chair. Very disappointed.