"Very professional"

Very professional, friendly and helpful staff on the phone. They answered any queries I had about the cleaning and put my mind at ease. They sent two lovely ladies to clean my 4-bedroom property as I was about to move out and they did a fantastic job. They deep cleaned everything including the skirting boards, windowsills, the areas inside the window hinges - I’m very satisfied! I’ve already used this company twice for deep cleans and couldn’t be more happy.

"A Flat Clean Mystery"

A Flat Clean Mystery. The clean that occurred in a parallel dimension.

Pros
Arrived on time with plenty of products and friendly service as others have stated.

Cons
Disappointed with how much cleaning was done whilst I went to work. I asked for my small bathrooms to be cleaned. One was cleaned very well and the other was not even touched. I have video where smear marks over the chrome were left, so not even touched by a sponge. Yet the cleaner promised me he would 'clean it like it had never been cleaned before’.

I paid for 4 hours cleaning £120 inc VAT for 2 small bathrooms, floors vacuumed, mopped and some surface wiping. When I came back from work, it didn't look much different. It was a mystery imagining what they did. I had cleaned before they arrived (to make sure essential areas were cleaned). I felt cheated, let down and put my head down and spent 2 hours cleaning my flat afterwards. Oh well.

I am surprised by the positive reviews below, I can only presume that they had to ‘manage’ the cleaning the team so that they would get what they paid for.

"very professional company"

very professional company, called them twice, in both occasions. On both occasions they cleaned the house very well, good job, friendly and professional team. I certainly recommend.

"Cleaner was 2.5h late, gaslit me about her arrival time, company could not reach her and refuses to provide any reimbursement"

I scheduled an end of tenancy clean over a month in advance, to start at 11am. I travelled that morning from the coast of Kent to London to be there on time.

At 10:49, I received a message from the cleaner saying she would be late. When I asked what time she would arrive, she said 12:15. I was annoyed but it wasn’t the end of the world.

She then messaged to say she missed the train and the next one wouldn’t leave for 10 mins (so I assumed she’d arrive around 12:25). After checking again at 12:40, she told me she was “arriving.” Just before 1, I asked what her location is (because it is only a short walk from the tube/train to the flat). She sent me a photo of her inside the train.

During this time, I continually called Ultimate Cleaners who told me that they confirmed with her the night before and that they could not get in touch with her, that she was ignoring all their calls. I asked them to send another replacement cleaner and they said they were working on it but that she should be coming with a team. Later they told me that the procedure is she arrives and if she needs a second person, she calls and arranges for that person to join. I do not understand why they could not arrange for a second person. In a previous life, I worked as a cleaner and we always worked in pairs for this type of job.

She finally arrived at 1:30pm - 2.5 hours after scheduled. I had been sitting and waiting at the flat the entire time, missing my last goodbye brunch with friends to wait for her.

I ended up having to have my landlord do an end of tenancy walk through before the place was clean and arrange for neighbours to get the keys and give them to my landlord another day because I could not stay late as I had my dog (who was anxious from moving) with me and he has a heart condition and needed evening medication.

I emailed the company to ask for a refund or partial refund and they refused, saying the cleaner was late coming from another job (which contradicts what they’d said on the phone - that she went entirely MIA) and that she delivered the services in the end.

I would warn anyone from using this company - they have terrible customer service, cannot even guarantee their cleaners will show up (or that they can get a hold of them!) and do not reimburse this huge stress and inconvenience.

"Warning to stay away from this company"

They were horrible, rude and unprofessional. Please stay away from these people. They went in and did nothing. I was about to move into a new house and hired them to do a professional clean as I have a 16 month old and wanted the house to be clean. My builder was in the house at the time and he said “these people were not here to work.”
When I went in the next day there were black cobwebs and filth underneath the radiators, filth around the toilets, cobwebs on the lights and walls, dust in the cupboards, dirt in the corners, dirty and greasy oven extractors, it was horrible. They blames it on the fact that the builders were there. I told the builders the cleaners were coming and they said no problem we will work around them. The builders were there to do one or to odd jobs for me.
I sent Alex about thirty to forty photographs after and he kept replying saying “please send evidence, please send evidence” so I kept sending more and more photos. Eventually they sent me about twenty photos that the cleaners had taken to “prove themselves” they basically took photos of the things they had cleaned well and they refuse to give me my money back. I spent nearly £400 and I have to hire a new cleaning company. I was crying I was so upset. They are crooks. Please stay away!

"Great service"

Great service, I requested a deep clean and I am very happy with it.