IKONIX Telecoms
Sam Willson
"Fantastic service"
Fantastic service , saved lots of money and great customer care
Jillian Anderson
"Terrible experience"
Terrible experience - This company have not registered with Ofcom and it is easy to see why as they would then be held accountable for their bad practice. We are two years into a 5 year contract and the phones still don't work as they should.
Lilian Garrett
"Great customer service"
Great customer service and very responsive. Very knowledgeable engineers and sales staff. We've moved a lot of our telephony and broadband over to them from other providers and it was a very smooth transfer so would highly recommend
Mr Anfal Ahmed
"Appalling service in all aspects"
The worst service I have received. Took out a phone contract for my small business - 3 handsets in total. From the moment I signed my contract to the moment my contract came to a end I had nothing but trouble. The customer service is atrocious. Excuses are aplenty and they have a real negative attitude. Sold me one service but gave me something else, and when I questioned why I’m not receiving what I was sold I was told the representative that sold me the services no longer works for the company so there is no way to prove what I was sold. They sent me the wrong handsets for my phone contracts but refused to accept a return. After the end of my 24 month contract they attempted to try and tell me I’ve already signed up for another 24 months. They were unable to provide evidence or a signed agreement so they then had the audacity to try and request the return of the handsets from 24 months ago! Their customer service, accounts, complaints and director consist of about 4 persons! Avoid!!
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