"Convenient polite and friendly"

Convenient polite and friendly
The job was completed to a high level

"Worst company I’ve experienced"

I’m about to go in…

12+ months my car has been in repair. The reason to the accident which was the steering rack, they would not authorise even though HGV solutions had told them it’s dangerous to be on the road.
They making every argument not to repair the steering rack.

The garage had advised them to change this asap.
They’ve spent more on my courtesy car than the actual repairs which is insane in itself.
Would not recommend for anyone to go get this third party to handle your repairs due to lack of care and duty to the customers.

I’ve called up consistently every week and the same result, “not sure what’s going on with the car”. Funny you have one job and can’t do a good job of it. I called in today and they said the case is closed… my car is still in the garage?!

What a joke of a company. Can’t even do the basics correctly and now they’re releasing my car with a fault which can potentially cause danger to me and my son.

Worst experience I’ve had ever with any third party repairer.

That goes for the insurance marshmallow too. Wouldn’t recommend them either.

"Avoid at all costs!"

My car went in for repair after a non fault accident, garage assigned by the insurers. It came back with deep scratches to the rear passenger window that it certainly didn’t go in there with, as shown in the collection report.
When you rub your finger over them you can feel them there that deep, scratches like something had been scraped off the car.
All logged on the forms at handover I was told I had to sign. I was told I’d get a call, I didn’t. I emailed - no reply.
Absolute shambles of a company!

"Great service"

Trustable and professional services. They repaired my car on time and delivered to my doorstep. Great work!

"Excellent service,Great communication"

Excellent service,Great communication

"Nice to the car 🚗 back looking like new…"

Nice to the car 🚗 back looking like new again.

"Good Repair Job"

They did an excellent repair to my Mini and I can highly recommend HB Accident Repair

"Great company"

Great company

"Excellent communication and customer…"

Excellent communication and customer service though I think the can should have gone to the original company to do the repairs due to the complexity of the equipment and the damage done

"Car was damaged 11 th August 2023 had…"

Car was damaged 11 th August 2023 had to get RAC to pick it up as they couldent let me know when they could. Could not get through by phone it was messenger only told it was in a queue for repair finally got my car back 18th October 2023