"How do you contact this company"

I've been trying to make contact via phone and chat for 10 day and can't get through to anyone. This service is a complete shambles. I find it difficult to understand how motorbility are using this service. I was on hold for over an hour on one occasion, the music is enough to make me lose the plot. Why can't they have a ring back service or give call waiting times.

"Absolutely awful"

Absolutely awful.
If I could give 0 rating I would.
We have a Motability car which was damaged on 8th April ‘23. Since then (it’s now 15th May) we have had numerous texts from them saying:

‘We are sorry to advise that there has been a delay in allocating your vehicle to a repairer. We are working hard to rectify this, and will be back in touch again shortly. Motor Repair Network. ‘

I repeatedly called Motability’s insurers, Royal Sun Alliance, but they always advised me to contact the Motor Repair Network directly.
Impossible! On hold for 45+ minutes on several occasions before I gave up.
We eventually found a Honda UK approved bodywork shop ourselves who said they could book the car in for repair.

This led to further problems with RSAM who were reluctant to agree to this.

Happy to say that now we are receiving superb service from Motability’s solutions team (after contacting their CEO)

Avoid MRN!!!
And yes we are still receiving texts from them saying they are unable to allocate our repair to a garage.

"I’ve been waiting since February for…"

I’ve been waiting since February for this company to get in touch with me I ring them and I’d be on hold until they cut of, I’ve complained loads to the insurance company until they told me I can go to a car garage and get a quote for my car to be fixed and let them know the price and the details of the garage for them to get in touch and give them the go ahead to fix the car… I wish I knew this months ago hopefully it can help people to get there car fixed:)

"Cowboys"

Absolute worst - waiting over an hour over the phone. Why would anyone have dealings with this company. Complaining to RSA.

"Good service"

Good service - small bump on my car. dealt with through insurance and fixed in my drive. Easy to arrange and cant even tell where the bump was now!

"Terrible company"

Absolutely dreadful people to deal with, my parents car was damaged in September 22 through no fault of their own, we have been chasing them ever since for an answer as to where the car was taken to, to find out the damage so we can notify the police and when it would be repaired, cannot get through on the phone, live chat doesn't work & no valid email address (what sort of company in this day and age is so backwards with communication). Managed to get through 3 or 4 times after spending over an hour waiting, each time we were told it would be escalated to the complaints department and someone would contact us, they never did. My parents finally got their car back on Friday 5th May 23

"HB Accident Repair Network, Motability Abominable Service"

My Motability vehicle has been waiting to be repaired since being hit on 28th February. It is now 5th May. Accident Repair Network does not answer the telephone or email. When I lost my temper with RSA Motability, the Swinton branch magically answered the phone and booked me in. They told Motability they had been trying to get in touch with me. This is a total lie; I have no voicemails, nothing. And judging from the reviews here, my experience is not unusual. RSA Motability need to do something about this.

"AVOID AT ALL COSTS"

AVOID AT ALL COSTS. 5 months in and my car still isn't repaired. Because no one actually checked my car it turns out I have been left driving a vehicle that was highly dangerous all that time and my rear wheel could of come off at any time. After ALOT of phone calls and me loosing my temper, my car has finally been taken away. Week 3 and not heard a thing from them on when my car will be back. I did hear from a garage 50miles from where my car was meant to be being repaired asking if they can collect my car from me. Not once have they said they are changing the repairer. Luckily I informed the garage that the car was undeliverable and I am not going to put people's lives at risk letting them drive it if they can locate it as MRN had told them it's drivable. I have now been left not knowing where when or if my car will ever been repaired. No point calling them as they don't answer or if they do they just blatantly lie. The text service is an absolute waste of time. The link for 'updates" is never updated. I can't wait for all this to be over so I don't have to deal with this shambles of a company again. How they are still operating is beyond me.

"RSA and Motor Repair Network appalling communication and customer service"

My motability vehicle stolen 24th Feb 2023 and recovered a week later.
Reported to RSA who passed us onto Motor Repair Network who are still waiting to locate a garage so they say to repair the minimal damage….

Terrible customer service received by RSA and MRN to date, we will be taking our complaint to Financial ombudsman if not resolved in a few weeks. Shame on Motability using these unreliable National companies…

"Been trying to contact"

Been trying to contact, no one is answering phones. RSA Motability have referred me to this company, what a shambles! RSA are letting there most vulnerable customers down.