"A joke of a company !"

A joke of a company !! i could get hold of saddam hussein easier than getting hold of anyone there.After 2 weeks i managed to get hold of them only to be told she would get someone to call me back which isnt likely to happen and ive been waiting since december to get my car repaired .If i could give a -100 rating i would

"Worst company I have ever dealt with"

If you like Jazz hold music you will love these guys. RSA should be ashamed of themselves for being involved with these people. I was told they would contact me, they have not, I have spent a total of three hours on hold to them and have yet to speak to anyone. 1 star is far, far higher than they deserve.

"I could give a lower score but the…"

I could give a lower score but the device won’t let me. I started a claim in November last year. So far things have moved with the speed of a hung over stunned slug.
Despite dozens of. Alls nothing happens. RSA are fools for employing these clowns. I’m dumping RSA and checking on my next insurance company to see if they use MRN

"Useless been trying to get hold of them…"

Useless been trying to get hold of them for weeks just get that jazz music. Would give 0 if they had it

"Ive spent almost 7hours on hold to this…"

Ive spent almost 7hours on hold to this company over the space of 4 days. 2hrs 47mins the last time & still no answer!!! Got in touch with RSA, theyve emailed them AGAIN to contact me & still nothing. Only got 1 star as there isnt a no star option. This company needs to be put out of business

"I am more than angry to get a text from…"

I am more than angry to get a text from this company to say that as I haven't contacted them, they will be referring my case back to the insurance company....I have lost count of the times I have tried to ring them...on the phone for at least 20 minutes. Each time no reply or it is answered and no one at the end of the line. I have also emailed them through their website. I do not want these people to have my custom. I do not write negative reviews - this is the exception.

"Web site says they deliver "market…"

Web site says they deliver "market leading claims journeys" what a joke that is. Wasted 2 hours trying to get through on the phone today and no one ever answers. Had to leave one star but it should be zero.

"My review cannot say anything positive…"

My review cannot say anything positive about this company! I too have spent over3 hrs over 3 days to get any response from them without success! I had to phone RSA to tell them about my experience and refused point-blank to have them even looking at my car I was told to find another garage that would carry out the repair and get back to them!!

"Don't answer the phone"

Don't answer the phone, useless

Go through the options on the phone list for it to say "sorry there is no one in this department today" and hangs up.

"Absolutely useless"

Absolutely useless! They cause nothing but stress unhelpful, calls not responded to, staff rude and unhelpful. Took them 7 months to get my vehicle repaired for it to be returned unroadworthy - they did not give a damn… Perhaps they need to read their own mission statement. Complaints team are no better! Go to ombudsman services! As like RSA they will ignore you until you go away..