"Easy to access and navigate the website…"

Easy to access and navigate the website and really prompt customer service when purchasing a 1300 number

"Very helpful staff"

Very helpful staff, Very easy and quick service. Got all set up in no time.

"Amazing service"

Amazing service

"The answering service is working well!"

The answering service is working well!

"Customer service & Tech support"

I've had several interactions with Alltel regarding my SmartConnect phone service and while my overall experience with their phone service is middling, I found their customer support to be outstanding, particularly the assistance provided by Agent Ivy. Agent Ivy demonstrated a genuine commitment to resolving my issues. Despite the exemplary customer and tech support, I believe there are areas for improvement within the overall user experience of Alltel SmartConnect phone users!.
Clearer documentation and user manuals, particularly for navigating the Smart Connect portal, would greatly benefit customers and save time and resources!

"Very responsive"

Very responsive, helpful and professional !

"Choosing Alltel for my business needs was a decision I'm truly happy about."

I recently had the pleasure of working with Alltel for the procurement of a 1300 phone number for my business, and I must say, the entire process was exemplary. From the moment I placed my order to the final setup, everything was handled with utmost professionalism and efficiency. The process was incredibly smooth and quick, which is exactly what I was looking for.

What stood out to me the most was the personalized attention I received. Shortly after my order, I was contacted by a representative from Alltel who inquired if I needed further assistance or had any questions about my new service. This level of customer care is rare and highly appreciated, demonstrating their commitment to not just meeting, but exceeding customer expectations.

Choosing Alltel for my business needs was a decision I'm truly happy about. Their service was professional from start to finish, and the ease of the entire process made what could have been a daunting task, completely hassle-free. I would highly recommend Alltel to anyone in need of their services, for their unmatched professionalism and the quality of service they provide.

"1) Our phone which was ordered in mid…"

1) Our phone which was ordered in mid December only arrived today 2nd Feb and has also come with no power cord so we can’t actually use it. this was significantly later than what we were told, and it took several email prompts before the phone was delivered. So it arrived after our service was set up and even now we still can’t use the phone.
Not a great start

"Simple Process"

Simple process, even after I verified the wrong product, they were able to fix it for me before it went live!

"Natasha Triffon was fantastic"

Natasha Triffon was fantastic, she knew her product very well was patient and very helpful I only went with your company because of Natasha