"Very disappointed"

I recently used Ownit for conveyancing for the sale of my apartment.

Ownit said on their quote that their fee was all inclusive and unlike other conveyancers there were no extra hidden fees.

When I got to the end of the process and about to settle I first find out about a settlement agent fee of $74 to be paid. This fee had never been disclosed to me before. If they chose to outsource the attendance at settlement I don't see why I should pay the fee. I thought that was what I was paying Ownit to do!

Also just days before settlement they sent me an email following up on the transfer forms for the sale of the property. I had sent them these forms 2 weeks earlier by registered mail and had verification they had received them. I was not impressed to be put into this last minute panic. They eventually found the forms thankfully!

Otherwise the experience was fine. Very friendly etc but the hidden settlement agent fee really annoyed me. I don't mind paying what I should for a service but felt swindled at the end of the settlement process and it put a bad taste in my mouth.

If they had been upfront about these costs I would probably have used the electronic settlement process which would have cost about the same

"Own It Conveyancing does not "own it" at all"

I inadvertently posted a review for another Conveyancing company due to some mix up and wanted to make sure I posted the correct one. Own It Conveyancing were a nightmare to deal with and should be avoided at all costs. They advertise fixed price quotations but in fact this only applies to their "professional fee" not the rest of the costs. Better to pay a bit more if necessary than go through all the dramas we had to endure with Own It Conveyancing!