"Great company"

Bought some ivory shoes and bag for my daughter’s wedding from Rainbow Club Unfortunately I got them very dirty. They were so comfortable so I wanted to wear them again so I used the rainbow club dying service to have the shoes and bag dyed and I am extremely happy with the result .

"Scamming site. International shipping not express "

Customer service Gracie kept denying there was an issue with express order. It’s been over a week and DHL still haven’t received or scanned. Had to make an international call, where they denied any issues again. Wedding is next week and they wont send another pair. It’s been 9 days since order was placed. Scammers to avoid.

"Really disappointed"

Really disappointed. Didn't even have the shoes id purchased.

"I certainly would not recommend the dye…"

I certainly would not recommend the dye service of this company. Dye transfer to my hands and feet within an hour of wearing at my daughter’s wedding which was extremely upsetting. The company eventually offered to refund the dye service but no goodwill gesture for the not fit for purpose service - avoid!

"Shoes look stunning but too overpriced…"

Shoes look stunning but too overpriced and weird sizing. I would recommend sizing up 1 or 2 sizes. Please improve on your shoe sizing and quality please.

"I ordered a pair of childrens shoes for…"

I ordered a pair of childrens shoes for my wedding in ivory, sent off a ribbon in lilac from her bridesmaid dress and they have come back today. Over the moon, the colour is spot on. So excited to see her little face when she puts them on with her dress. Thank you so much. Highly recommend you.

"I had my Rainbow shoes dyed"

I purchased Rainbow shoes from a wedding shop, for my eldest daughter's wedding a couple of years ago. They were so comfortable so I wanted to wear them again for my younger daughter's wedding this year but needed to have them dyed.

The process couldn't have been easier. I used their capsule colour service. The swatches arrived within days. I downloaded the form and then sent my shoes off to them. I spoke to Chole and arranged to buy one of their clutch bags and have that dyed too.

I was delighted when I received them, they looked absolutely fabulous and matched my outfit perfectly.

It was great value for money, timescales were as promised and I had first class customer service from Chole.

"Improve your returns policy."

Same as most other reviewers. I was aware of the returns policy before ordering so I knew what I was signing up for, however it is still overpriced. Every bride or wedding guest wants to be able to try their shoes on, nearly £5 to return an item is just too steep. They also do not include the names of the shoes you've ordered in the email confirmation so you have to go and search online to find the names of the shoes when completing the returns form. The shoes themselves were nice but uncomfortable hence why I'm returning. Quality seemed good, if the returns policy was better I'd order more styles to try. As a tip for others, Amazon stock rainbow shoes so I'd recommend ordering through them and using Prime. Free delivery and free returns...

"Sizing runs small"

Beautiful shoes, but sizing is very small both in the shoe itself and the ankle strap - absolutely tiny. I ordered my usual size 7 which was far too small.

Can return or exchange, but £4.60 to do so and print the label yourself.

"Solution Finders!"

Had such a fantastic experience with Rainbow Club - I purchased my shoes and thought that they would arrive the next day as I chose 1-2 day delivery. After a few days, I checked the invoice again and noticed the wrong delivery detail: standard delivery, which meant that my shoes would arrive after my wedding! I called customer services and Sarah was AMAZING. She did all that she could (and even checked in with me on her lunch break) to organise for my shoes to arrive the next day - 9am, the morning of my wedding.

Thank you so much for the excellent communication and perseverance. I loved wearing my wedding shoes even more, knowing they came from a company that went above and beyond for their customers!