"This is a good plan"

Kids are prone to cause damages to the electronic devices because of the way we handle. This happens even if we educate them how to handle it. So anything can happen and this plan for a little fee comes in very handy.

"Poor communication when system down"

I filed a claim and expected contact within the 4 - 6 hour SLA that's promoted on the site. I called two days later to be told 'all our claims and purchases are backed up. We don't know when our system will be back up, call us again Monday.' Given the issue is on GoCare's side I'd expect proactive and regular communication to those affected. Poor customer experience, especially given it's for my son's school computer and they'll give him a loaner only through the end of this month.

"Help me editing my account"

Thank you Connie at chat live. Thanks for helping adding the serial number to my device for insurance purposes. You willing to help me and awesome professionalism. Thanks again!

"Chris"

I have not used the service as of yet. But I do not like getting an email to rate the company every week.

"Great and fast service"

I haven't had to use the insurance yet but I've contacted them a few times with questions and always have quick response.

"Not Used Yet"

Been paying for this insurance for a few years now. I now have the insurance on both my phone and my wife's. I have not made a claim yet. My phone has a small crack in the screen that I could claim and it needs fixed but I fear being without my phone for a long duration.

"Just the Begining"

I have only had the policy for 10 months so far. The only glitch so far was having to send in more detailed photos of the phone that showed what they saw was not damage. I fortunately have not had, nor want to have an occasion to file a claim.

"Too soon to leave a review about the insurance coverage; my irritation is with the website - VERY clunky and one doesn't always know what is required or whether or not a field had been missed."

Too soon to leave a review about the insurance coverage! Why not wait until a claim has been made so clients can make a judgement about how the claim is handled? The website is awful, clunky and lacks clarity.

"Tells me to take pictures, then won't accept the pictures and I can't go into device details"

Site doesn't work right

"Love the service"

GoCare is a very good service for insuring your valuable electronic devices