"Quality has really nose-dived..."

I first bought a Furla handbag and purse in Furla Milan 4 years, and I have to say both have lasted well. However, last year in London’s Furla shop I bought a £350+ handbag and haven’t been impressed with it. Admittedly I used it everyday for a good year, but even so I wasn’t expecting the handles to have rubbed and peeled to the extent they have. It now looks so shabby that I don’t use it anymore. I also bought some Furla sunglasses 3 years ago, but the screw repeatedly kept falling out, thus making them unwearable. I kept having to take them to my local optician to be repaired, but in the end it was getting ridiculous so I bought another (different make) of sunglasses instead. This summer I saw a great little Furla duffle-handbag on holiday. Admittedly I though twice before buying it after the last two incidences, but as it was cute and wasn’t designed the same as my London bag I thought ‘why not?’. I really wish I hadn’t. After 3 months of daily usage, not only would the toggle not hold in place to secure the bag up, it then snapped off completely a couple of weeks ago, which means I have to tie the bag to secure my possessions inside. Not practical and very annoying when I need to take things in and out. I hate to say it, but Furla’s quality does appear to have taken a huge nose-dive in the last 3-4 years, and I sadly won’t be making anymore purchases from them because of this. A shame as their bags do look great :((

"Terrible customer service; poor quality bags"

My bag's handle broke immediately after I purchased it. I've attempted to contact their customer service dozens of times about it (through multiple methods) and have been completely ignored. Radio silence, through multiple mediums of communication. I couldn't believe that a major brand would do this--my guess is they are trying to wait out the 60-day return window (I mistakenly revealed to them that I do not live in the city in which the bag was purchased) so that they can say it's no longer eligible for return. All I want to do is return the bag for a refund!

"Great"

I have bought several items from Furla in the past years and all I can say is that the online shopping experience is great. Excellent service, quick delivery. On a less positive note, I have only had to return an item once and I found, in comparison with other online shopping services, that the refunds seem to take a bit longer than I am used to. Otherwise, great service and high quality products.