"Impeccable service!"

I've been renting with London Estates for over 9 years now and by far have been great every step of the way. Any issues we had were always instantly resolved. I'm so grateful for their impeccable service. Can't recommend enough.

"Unprofessional and irresponsible"

I am extremely disappointed and frustrated with the service provided by London Estates. I was rented a messy and worn apartment that was not at all professionally cleaned. Despite my thorough domestic cleaning of the apartment to a higher standard than it was presented to me before I moved out, the agency kept my deposit for a professional cleaning fee. This is completely unjust and an unacceptable way to treat a tenant. To make matters worse, I was even emailed by the agency stating that I had to clean the apartment to a professional level, despite the fact that the apartment was presented to me in a dirty condition with human hairs on the carpet and other stubborn stains. This is a complete breach of trust and I would not recommend this agency to anyone. They have shown a complete disregard for their tenants and their responsibilities.

I have never experienced such poor customer service and lack of accountability from a letting agency. The fact that they kept my deposit for a professional cleaning fee when I had already cleaned the apartment to a higher standard than it was presented to me, is completely unacceptable. It is clear that the agency did not properly maintain the property and instead, chose to pass the responsibility onto the tenant.

Additionally, the agency displayed a complete lack of consideration for their tenants when it came to replacing broken blinds. Instead of providing adequate replacement blinds, they chose to install paper-thin blinds that did not block any sunlight. It was even reported to us by the handyman who did the repair that the landlord refused to pay for anything more expensive than what was given to us. This is a clear indication of the agency's lack of concern for the well-being of their tenants and their properties. It is not only inconvenient but also dangerous to have inadequate blinds in the apartment, especially during hot summer days.

To add to the list of grievances, the letting agency also refused to fix the major holes in the floor, despite my repeated requests. These holes not only caused a safety hazard but also allowed huge spiders to roam freely in the apartment. The agency's reasoning for not fixing the holes was that the spiders would always find a way in, which is not only unacceptable but also unprofessional. This lack of action not only put the tenants at risk but also showed a complete disregard for their duty to provide a safe and habitable living environment.

I am extremely dissatisfied with the service provided by London Estates and I urge others to think twice before renting from them. Their lack of professionalism and disregard for the well-being of their tenants is unacceptable and I will be taking further action to ensure that my deposit is returned to me.

In conclusion, the service provided by London Estate has been extremely unsatisfactory and unacceptable. They have displayed a complete lack of responsibility and accountability in maintaining the property, and their actions have caused inconvenience, discomfort, and safety concerns for the tenants. The agency's refusal to fix the major holes in the floor and the installation of inadequate blinds, along with their decision to keep the deposit for a professional cleaning fee, demonstrates their complete disregard for their tenants and their responsibilities as a landlord.

"Highly recommend this professional…"

Highly recommend this professional agent. They were influential in negotiating a very problematic sale of my flat and conducted themselves with integrity, professionalism and extreme care and attention to my needs, delivering a satisfactory outcome. You couldn't place yourself in better hands.

"Excelent estates"

Excelent estates, very helpful and quick to resolve any issue during our tenancy. Highly recommended.