"Delivery options."

Generally good service but on this occasion I wasn't asked to input free delivery code or option for next day delivery.

"Large choice available"

Large choice available, prompt delivery and good advice.

"Fast delivery"

Fast delivery, good service, no problems

"Excellent"

Excellent and easy to use website. Provides good filters, guides and recommendations. Quick despatch and no problems at all. Have used before and will definitely use again. Highly recommended!

"Consistent and Great Value for money"

Lenson consistently provide great customer service and low prices. I have only ever had a few issues and they were dealt with efficiently and I was made to feel like a valued customer. There are constant discounts sent out to customers with much better value than other providers.

"First Class!"

First Class!

"Good quality products, prices & service"

Offers good quality products at good prices with reliable delivery and a useful reminder service.

"disappointed in the delay took 15 days to deliver"

This is the first time i have used this lens service. I was very disappointed that they took my money directly from my bank account and the lenses were not delivered for another 15 days.
Considering the lenses are prepacked and on a shelf service extremely poor.

"Fantastic price. Fantastic customer service"

Fantastic price. Fantastic customer service. Lenson.co.uk are highly recommended. Thank you!

"Good prices - Awful Ordering Process!"

This e-mail I have sent to their Customer (non) Service department about covers things!

**********
Hi

Your products are pretty good as are your prices but your web interface and the ordering procedure is just appalling!

Literally, every time I try and repeat an offer using a discount code that YOU email to me, your web interface does not accept the code.

Every. Single. Time.

See the attached for the latest fiasco. (Attached two screenshots of the discount code e-mail Lenson sent to me and another of their website saying the discount code is not recognised)

You can check your records to see how long I have been a customer and for how long I have been putting up with this stupid technological error.

Please get it sorted or you will be losing a customer

Thanks

*****************************

27th April, following LENSON's reply below:

Ah I see!

It's MY fault then is it, for not copying and pasting correctly, even though I e-mailed you to confirm I had done it correctly.

This might wash if this was the first time this issue has arisen, but as I pointed out in my e-mails, it happens every time - that's an awful lot of repeated mistakes over the past 2 years by yours truly (and definitely nothing wrong with your web interface...dear me no, you couldn't possibly in the wrong, why the very thought.....)