"Con Artists! "

They are absolute scammers. They somehow duped an elderly relative into a contract in 2021 (a contract they have provided absolutely no information or contract for) and are now demanding money from him once he has cancelled it.

How can I company operate when they are preying on a pensioner and confusing them into signing up for things they never wanted, needed or have provided anything for?

It's times like this where 0 stars should be an option. Absolute disgrace.

"The engineer was very knowledgeable"

The engineer was very knowledgeable and very helpful he explained the issues and fixed the issues

"Amazing service from the gents on the…"

Amazing service from the gents on the customer service line.

"Couldn’t fault these guys, amazing"

Couldn’t fault these guys, I had a leak coming out of my washing machine, Dan attended the day after and fixed the issue in under an hour!

"Daryl Benoit"

Top customer service. Prompt response times. Truly a pleasant experience

"Rude Staff, Rip off company! Beware!"

Rude, telephone staff. Not friendly and did not want to help. I’ve been paying Smart plan for nearly 2 years and when I had a fault with my boiler they wanted to charge me £75 to come and take s look! Plus they could not guarantee then can fix it and also stated that if it was a PCB board they could not fix.
I then phoned my boiler company directly and they came a fixed it . No problem even though it was the PCB board. This company are a complete rip off so AVOID.
They have also charged me to cancel!!!
DO NOT USE!

"Not very professional"

Absolutely disgraceful company I didn't even sign up with them.
They incure charges of 26.50p per month for each missed payment as I didn't sign up I refuse to pay it and they will not cancel a service which I didn't request u till the amount has been cleared

"There in my time of need"

A really great service and was there in my time if need. The staff on the phone were great and worked around me to arrange a visit. The engineer who arrived quickly couldn’t be helpful enough. High recommend this service.

"Customer service superb"

Your colleague offered excellent customer service! They managed to resolve my query in a friendly time efficient manner. I will definitely be recommending your services after this so please keep up the good work!

"Had an issue with my boiler and spoke…"

Had an issue with my boiler and spoke to a gentleman who was friendly and polite as well as managing to call out an engineer to fix my boiler the same day. Very efficient and wonderful service.