"Charge excessive end of contract…"

Charge excessive end of contract charges worst lease company I have ever dealt with and I have had many lease cars.

"We had a serious challenge with a mini…"

We had a serious challenge with a mini car which was handled impeccably by Fleet Evolution:

The outcome was positive and the Mini was returned in good condition

Well done and thank you

"Misleading"

Their rules are misleading - they are clear that they will try to change your car if your circumstances change, but in reality they are happy for you to continue paying so would rather not make any effort to change the car, they would rather give excuses. Also it seems they are misleading in their trustpilot responses. I would recommend investing into customer service rather than their own profits and excuses.

"Not fit for purpose"

I took procession of my vehicle mid June , it subsequently became undriveable mid July , it was taken to the dealership and it still is. Fleet Evolution say everything and anything in the avoidance of accountability and purposeful actioning.

"Try anything not to help!"

Not provided with home charging point, but instead a 3 pin charging cable which was unsafe and cause minor explosions on my outdoor socket. When I reported this I was blamed for not plugging it into a certain type of socket. When my circumstances changed and I requested options to change the vehicle, they suggested I pay £12,000 in order to have a smaller, lower cost vehicle

"Avoid"

Avoid - deceitful
They add charges in way that’s easy to miss.

"Avoid like the plague"

Avoid like the plague:
1. Add excessive charges at the end which are subjective
2. Send anonymous emails so you have no opportunity to discuss your case with a representative or confidence that you are dealing with the same account handler
3. Commit to reply by a date and then fail to for over 2 weeks
4. Offer a reduction in fees in one email and then renege on it in a later one
5. Totally unwilling to compromise
6. Send emails ONLY and these are received after 5pm on every occasion so no chance to address / conclude in the same working day
7. Do not let them leave the hire car keys their staff have driven to your property in with you as you will not only be liable for the car but also your time as they were 24 hours late collecting (despite being promised that it would be within the same 3 hour period)