"Didn’t receive dress"

Confirmed hire for a dress to be delivered on the 23rd August, on this date I realised I had no tracking info for this nor had it been delivered so I contacted the company on instagram as we had previously conversed on instagram regarding confirming the dates for my order.

She replied to tell me she hadn’t received the dress from the previous renter and that she had emailed me about this and tried to message me on instagram but couldn’t find our previous messages to message me…. My instagram handle has my surname in it so it shouldn’t have been difficult to find given all my details were provided when I booked the rental on her website.

I have had no emails from them other than my confirmation email, despite her telling me she had emailed me. Still don’t have any emails nor has she forwarded me the original email to prove this was sent.

It shouldn’t have taken until the day I was due to receive the dress for me to find out It wasn’t coming….

I had to cancel my plans this morning to be able to go to the shops to buy a dress, shoes and bag, I now have to return the shoes and bag I purchased to wear with the dress as they don’t suit my new dress. Caused completely unnecessary stress and wasn’t handled very well.

I don’t believe the previous renter had yet to return the dress as you get charged 40% if you’re late to return. I think she double booked the rental and forgot it was even due to be with me.

Just really disappointing, they do have some lovely dresses and hopefully my experience is just a one off.

"Won’t rent from anywhere else!"

Realised just before my holiday last summer that I had no standout pieces to wear in the evening - that’s where The Closet Hire came in!

They have the most amazing range of trendy dresses and other bits for any occasion- was spoiled for choice 😍

Can’t rave about the company and service from Chesca enough! Such a brilliant sustainable business to support 😁🫶🏾

"I booked a last minute holiday over…"

I booked a last minute holiday over Christmas and if it wasn’t for The Closest Hire I would have been outfit-less! Such an easy and stress free procedure. Franchesca was so helpful and always quick to reply. Would definitely recommend the service to everyone. Thank you so much!!!

"Loved so much!!"

I loved my rental outfit so much I had so many compliments!! Will definitely recommend and use again❤️

"Best rental company!"

Owner is very friendly and easy to communicate with! Website is super easy to use and the dress came in gorgeous packaging. Great quality clothing. I would 100% rent from here again!

"Amazing service"

Amazing service, quick replies and amazing quality of clothing! Everything arrives so perfect! Will definitely be hiring clothes from here in the future!

"THE BEST!"

THE BEST!

Absolutely loved my pieces from The Closet Hire; brand new condition (as if they had never been worn before) at such an affordable price??! The range they have is fantastic, and there is something for everyone! I can’t wait to see what else they add to their lines though!

Shipping is suuuuper super easy, and all the pieces came in time for each event I needed them for.

Couldn’t recommend this service more ✨✨🫶🏼💓