"Prompt"

Prompt, correct delivery. Everything I ordered was perfectly secured.

"Decent wine but confusing website "

I love the wine selection and quality. There are exceptions but for the most part, the wines are good.
The website however is very hard to navigate. Most times I have trouble trying to find the list of wines in a particular case and then I have to call customer support so almost all my dealings with your company takes place over the phone.