"COVID impacted trip"

Unfortunately, our planned trip this year has had to be postponed due to the worldwide COVID pandemic. We’ve had various different responses from various hotels/campsites/other services we had precooked, mostly being negative responses from people who weren’t willing to help us out. Mike from Aiyre got in touch with me, before I even had chance to email and arranged the full refund for me. This is the kind of service that us as customers need in a time like this. We understood that it may be difficult to issue the refund but never the less it was The money was in my bank within the week. I will be booking again 100% with Aiyre as soon as this lockdown calms down! I look forward to my trip, fingers crossed for next year! Again, thanks to Mike and the guys at Aiyre for all the help during this difficult time!!

"Although I was not able to actually use..."

Although I was not able to actually use the van rented due to the Corona virus pandemic , Mike from the Aiyre Team was very pleasant and organized. I received full refund for the trip I was not able to take. When I reschedule my trip I hope to be rebooking with them again!!

"Better luck next year . . ."

We had to cancel our trip due to COVID. Booking on the AIYRE site was straightforward. Once established, communication about the cancellation and deposit refund was outstanding. We will rebook next year with AIYRE if that is possible!
I took off one star because it was difficult to find contact information from the contract or website. Hopefully a responsive phone number would have been provided at vehicle pickup; otherwise, I would have been worried had problems arisen during the rental.
Update: Mike says that the contract template has since been changed to provide better contact info. Five stars!

"Perfect communication"

Our trip was cancelled because of the coronavirus and we keep a lot of communication with the agency and a completly refund of our reservation.

For sure, we rent our van here for our next trip in california.

Thank you !

"It was very unfortunate that our trip…"

It was very unfortunate that our trip had to be cancelled due to Covid 19 but we appreciate that we were able to receive a full refund for our booking. We did not have such luck with many other events we had pre paid for during our planned trip through Cali.

Thanks,

"I recommend great service"

I recommend great service

"Wonderful customer service"

Wonderful customer service - honest, friendly and easy to communicate with!

"Great service"

Unfortunately, due to the COVID-19 situation, we had to cancel our trip. But the communication with Mike was always very fast and helpful! When we return to do our trip we will be very happy to book the camper van with Aiyre Pacific again!

"TOP!"

The company was very professionnal and understanting !

"Smart idea"

Smart idea, great website, kind people, nice rides, excellent communication, I recommend this company!