"A course not to be missed!"

Was thoroughly impressed with the quality and depth of the course. The instructor Louise brought a wealth of knowledge and a practical approach to teaching, making concepts understandable and applicable.

The course was well-structured, blending theoretical insights with practical exercises. The emphasis on practical application was really beneficial, providing tools and strategies that I am now implementing in my professional role.

In summary the course has significantly impacted my approach to service delivery, equipping me with the insights and skills to excel in creating exceptional customer experiences. I recommend this course to anyone seeking to enhance their expertise in this area

"Very simple but effective concepts…"

Very simple but effective concepts applicable to any industry. Louise is an excellent trainer, full of enthusiasm and skilled at encouraging discussion. The course was very useful and a lot of fun!

"A really great course"

This is a fantastic course and should be mandatory for anyone in a customer service role. Some really useful insights and tips for me to share with my team. Would definitely recommend it.

"Excellent customer service training…"

Excellent customer service training programme delivered in very engaging and interactive approach.
Covered all the critical skills required for delivering customer service excellence. Would highly recommend.

"Great customer service course"

Great customer service course
Very interactive using everyday scenarios.
Instructor was very friendly and knowledgeable.
Would definitely recommend.

"Practical and enjoyable course"

A great course delivered by a knowledgeable and experienced instructor. Lots of real-world scenarios and top tips to use in my day to day work. Would recommend it to anyone looking to develop their face to face interactions with clients.

"Excellent training course"

Excellent training course. I wanted to freshen up my customer service skills and they provided an easy approach with new insights. An interactive course with plenty of day-to-day examples. The course instructor was wonderful, very approachable. The course gave me the skills and techniques to deliver first class customer service experience. Recommended