"Fabulous so far."

Fabulous so far.

"Fantastic products"

Fantastic products. Such a great range

"Great products, great service"

Easy to use site. Lots of products in stock. We have their chicken door already and it works very well.

"Family have an eglu in the uk and we…"

Family have an eglu in the uk and we have one in Australia! Compared to last coop it’s funky, easy to clean and our girls are cool and safe. Great product and competitive with other premium coops. Cheers

"The process so far has been trouble free"

The process so far has been trouble free

"Long delays and terrible customer service"

Really wish I had read the reviews here prior to purchase. Terrible customer service, false information on website, happy to take money for items not in stock WITHOUT advising that there is no stock and will be significant delays. One phone call and two emails can’t get past the same person who refuses to pass on my complaint to someone with more knowledge/authority to handle it. I have no idea if the product is any good as I still have not received it but I can’t imagine it’s good enough to offset the delay and poor customer service.

"Both my chooks and myself love the…"

Both my chooks and myself love the omlet. Very easy to clean.

"Quality product which my chickens…"

Quality product which my chickens enjoy. Thank you. Would recommend.

"Service and Quality not what it used to be"

Appalling service and dreadful quality. Our previous experiences were positive but our last purchase was extremely unsatisfactory from delivery time to product supplied.

"Incomplete and Terrible Customer Service"

Ordered A$1600 worth of product from Omlet back in the beginning of May this year, with the intention of using the Eglu as designed with a connection kit to a bigger run (in this case we got a 2 x 3 x 2).

The initial delivery came without a few pieces, so we couldn't complete the run. No big, it happens. We waited.

They sent out some missing pieces so we could finish the run off. We built this but there was no Connection Kit, so we couldn't connect the Eglu from the outside, it had to placed on the inside of the run – taking up space within it.

We called (and called... it takes a LONG time to get through to anyone at Omlet) and finally they said they would send it out asap.

4 months later, with many follow-up phone calls that they have ignored, and we are still waiting for them to send the Connection Kit so our order is complete and the product can be used how it was advertised and intended. Just last week, when we spoke to you, you said it should have been here already (yep) and that you would make sure it was here this week.

It's not.

Awful product delivery, terrible customer service, and no business ethics. We'd planned on sinking more money into this by expanding the size of the run but will never give Omlet another cent.