"Beautiful genuine crystals"

Beautiful genuine crystals, very polite, caring and helpful when contacted for advise or questions. Packed well with care. All round great products and service :)

"the worst experience on buying on etsy"

the worst experience on buying on etsy
never throughtout the years I've had such a bad experience with buying on etsy, and it happened to be from this company.
I ordered a few items back in february 1st... come march, I still didn't receive my order, I thought ok, with covid there must have been a delay, but we're still within europe (uk to italy) so that's too long of a wait and called for the order to be lost, so i wrote customer service.
As expected they blamed it on covid, and to my reply that it's anyway too long of a wait they just say "WAIT".
I didn't wait, and filed a claim through etsy, which I won and I was refunded.
I thought it was over.
Come the end of may around the 21, I receive a package on which I'm asked to pay taxes exceeding 20 eur (on a 68.77 eur declared value).
To my surprise it was their package.
I thought well, after 4 months I never expected this, I may as well keep them.
Little did I know of the stress I would be put through starting a few days later.
On etsy, I receive a message from this company, saying etsy had told them they made a mistake, that the package was now delivered and wanted me to ship the goods back.
I told 1st, if etsy had something to tell me, they could contact me directly, and 2nd that after what i was put through i would not have spent a penny more on shipping this back to the UK, with steep delivery prices and lots of paperwork.
Once again I thought it was solved but NO!
weeks later they write again intimating the goods are sent back and that they would pay the taxes I was charged and the delivery charges.
ABSURD!
Now really, instead of growing a pair and accepting a loss they want to pay extra not to accept the loss!
On a 68.77 eur value they were forced to refund, they gladly accept to pay and extra 22 eur + i estimate around 35 eur more to have this shipped back!
And they're torturing me psychologically... after 4 months wait, packages from china take less to deliver!

"i am genuinely very happy with my…"

i am genuinely very happy with my experience with the mysticwolf team, i recieved my packaging within a very short period as i live in morocco ( a far country ofc). what i loved the most are the small details, everything was wrapped and sent with so much love and care, i can feel it a lot (intuitive people fam) ! i also loved the products very much! and lets not forget the customer service , they were very nice and sweet and always replied to my emails right away . DEFINETLY BUYING MORE !!!<3 <3

"I’m very pleased! 💚"

Unfortunately because England is not anymore in EU the order needed over 2 weeks to arrive but I am very happy with my order and the products!

"Lovely crystals"

Lovely , unusual crystals , well packed and delivered in reasonable time frame. Very pleased x

"Always good"

Always good, ethical products.
Packed thoughtfully.
Good prices and selection.
Quick delivery.

"Beautiful crystals"

Beautiful crystals, great communication, prompt delivery.

"Love it."

I love The Mystic Wolf, and find myself making a purchase once a month if not more frequent. They have quick delivery, with stunning pieces - they are definitely a favourite of mine.

"Fantastic customer service and…"

Fantastic customer service and beautiful, ethically sourced crystals

"Never disappointed! 😊"

I've bought all my crystals from Mystic Wolf and I've never been disappointed! Their crystals are of an amazing quality, their communication and updates are so useful and their service is outstanding. Definitely a happy customer 😊