"A simple service"

Worthpoint has helped me immensely with pricing on antique items that I would normally spend hours searching for on the internet. thefiltering could be a bit more intuitive, but other than that it's a cool tool to use.
Not to mention the great service!

"Great service."

Helped me find the pricing I needed fast! Subscription paid for itself.

"Good resource but glitchy for UK subscribers & the worst customer service I have experienced"

I was a UK subscriber for some months and found it to be a useful resource. But then the website developed glitches where prices were displayed in USD$ instead of GBP£ or a combination of the 2. Often 2 different prices were displayed - one on the results page and a different one when clicking into the item. In short it was impossible to know what an item had sold for!

This went on for a number of months. I sent 18 emails to customer service which went without acknowledgment or answer! Eventually, after copying in a senior member of the Worthpoint team, I got a reply. At this point I was offered and given a refund for the month of April.

Over 3 the next months, May to July, I assisted Worthpoint with their attempts to iron out their glitches. Each month I was offered a refund on my membership for this period (i.e 3 months). But apart from the refund made in April no further refunds were forthcoming. I chased a number of times and was promised a number of times they would be processed but still ... nothing.

I chased again and again (which I found embarrassing to have to do) and eventually, in September, 1 payment rather than the 3 that were promised was made.

At that point I decided to give up on Worthpoint. It was too glitchy for the money and far, far too frustrating dealing with them. Simply, I didn't want to keep on rewarding VERY poor service. It was genuinely and without doubt the worst customer service I have experienced. After I ended my subscription a further refund was made in October but the remaining month wasn't.

I see that Worthpoint is now looking for investment through a potential share issue. In my view Worthpoint really needs to prioritise getting the basics right, improving customer service and getting its house in order over increasing its profits.

*** UPDATE IN RESPONSE TO WORTHPOINT'S REPLY ***
Dear Worthpoint. Thanks for your reply to my review. I only wish your replies were so quick when I was a subscriber.

Your reply is incorrect in a number of respects.

I agree that a refund was paid in April 2016. Due to ongoing problems with your website refunds were then also promised in May, June and July 2016 (so 4 refunds promised in total):

- 10 May - "You will receive another credit for this month as we get it resolved and as a token of our appreciation for your patience.
- 14 June - "We are working on this now. I'll make sure you get credit in the mean time."
- 8 July - "We will definitely take care of your membership this month for all your help and inconvenience."

Despite these promises nothing happened. I first chased on 22 July and then again on 10 August, 21 August, 27 August, 6 September, 16 September and 22 September. 7 times in total. Unacceptable.

Eventually a single payment was made on 23 September. Another was paid on 11 October 2016 but only AFTER I had terminated my subscription and expressed my dissatisfaction.

So only 3 refunds were made out of the 4 offered and promised. I suggest you re-check your records. If they show all refunds were paid I will happily update the review. Until then I stand by it.

Your reply is correct in identifying the fact I ended my membership in April and immediately re-subscribed. This was solely on the instruction of customer services who suggested it would resolve the glitch. It didn't - it just caused me to lose credit for the period of membership already paid for instead.

The "workaround" you refer to in your reply was suggested by customer services in relation to prices being shown in $s rather than £s. It was suggested I simply use an online currency converter to convert the $ price to £s. This is flawed because exchange rates vary over time. The £ is worth considerably less against the $ than it was, say, 12 months ago. This means that an item that sold for $100 in 2014 would have sold for the equivalent of £50. But using a currency converter based on current rates would give a false price of £80. The information shown on the website was therefore not capable of being relied upon.

I did indeed receive a response to an email from customer services before copying in a senior member of the Worthpoint team but subsequent to that email, if you check your records, 18 (yes, 18!) straight emails went unanswered without even the courtesy of an acknowledgment. See my email dated 10 May for all the dates.

I agree it's very unfortunate that Worthpoint's customer service and site experience caused me to give Worthpoint a negative review. I would rather have received a positive experience to allow me to leave a positive review. Unfortunately that was not the case. My review, whilst negative, is fair and based on my experience. In the main my experience was one of atrocious customer service coupled with a glitchy website that gave information that I was unable to rely on with any sort of confidence. Genuinely, Worthpoint's customer service was the worst I have experienced.

*** 2nd UPDATE IN RESPONSE TO WORTHPOINT'S 2nd REPLY ***
Please re-read above: "I agree that a refund was paid in April 2016. Due to ongoing problems with your website refunds were also promised in May, June and July 2016." These 3 refunds (i.e. May, June & July) were not paid and I had to chase on at least 7 occasions. Eventually a refund was made in September and another in October after I had terminated my subscription. In total 4 refunds were promised (April, May, June & July) but only 3 payments made (April, September & October). All this has been set out above and in emails to you before I terminated my subscription (e.g. see email to customer service on 21 August). I hope this alleviates your confusion.

*** 3rd UPDATE IN RESPONSE TO WORTHPOINT'S REPORT TO TRUSTPILOT ***
Truspilot have forwarded me the report you made to them seeking to remove my review: "He asked for 3 refunds, got 3 refunds, then complained that he didn't get 4." No - you OFFERED and promised 4 refunds, you paid 1, then didn't pay 3. I chased a number of times. You eventually paid another 2. So 4 refunds offered, 3 paid in total = 1 not paid. Why is this so difficult to understand??! "He said the company didn't help him but then said the company worked with him for several months to get it resolved." No. I worked with YOUR company to help get YOUR problem resolved! Not vice versa. "Refunds and 3 months worth of time working with him is an example of a company trying to provide good service." Not all refunds were paid. Numerous emails went unanswered. Numerous promises were broken. The website provided inaccurate information. That is not good service! I'm genuinely surprised at your attempts to argue otherwise. "It's his choice to rate the company one star but the information contained within is just not accurate by his own words and by company records." If it's accurate by your records then you need to keep better records. If you think it's accurate by my own words then you need to re-read my words. In all seriousness, one star is generous.

*** 4TH UPDATE IN RESPONSE TO WORTHPOINT'S REPORT TO TRUSTPILOT ***
Hi Worthpoint Team. Thanks for your second report to Trustpilot seeking to remove my review. In reply to your points: "False and inaccurate information [provided]." No. The information is 100% true and 100% accurate. It is defamatory of you to suggest otherwise. "Refunds were provided as promised." No. Please read my review again. Slowly. You'll see that Worthpoint offered 4 refunds, paid 3, didn't pay 1. Or to put it another way: 4 - 3 = 1. "Customer used different email addresses on different account." Yes, I cancelled and then immediately re-subscribed to Worthpoint as a new user upon the suggestion of Worthpoint's customer services as a means of fixing the glitches. It failed to fix the glitches on the Worthpoint website which persisted. This is all set out above. "Problem was fixed and customer was refunded." No, this is simply untrue! The problem was not fixed when I cancelled my subscription. I was eventually refunded 3 out of the 4 refunds promised by Worthpoint but remember, 4 - 3 = 1. This means 1 refund was not paid. It obviously means a lot to Worthpoint so please keep it.

"$19.99 = $59.97 ?!!!"

Ok so I used to have Worthpoint, through paypal. I went on long ago to cancel worthpoint auto payments on paypal. Today I decide to renew my Worthpoint at $19.99, but lo and behold they charge me $59.97!!! You just know they are going to claim I never cancelled them, like you have to go on to their specific site not paypals, and navigate to find out how to cancel which of course can't be found by the layperson. So that extra $40 they stole was formula money for our baby for the weekend. I'm so going to the bbb on this.

"Great Resource"

If you buy or sell antiques and collectibles on a regular basis, you need Worthpoint. It's the best single source to find the sold price of items.
It would be nice to see more art results along with sale information from additional sources.

"Worthpoint Nightmare. I didn't like the site or the customer service"

I just canceled Worthpoint today 3 days before my next (2nd) billing cycle. I was told I could not expect a refund when I told them I did not like their site or the information offered to me (when I could find it) and even though I only logged in maybe 2-3 times if that and looked up a handful of items (5-9?) .... I would not be getting a refund.

The customer service told me point blank: "Come on Steven...you know the customer is not always right..." ? At the end of the conversation I reminded her of that remarkd and how offensive I found it and how BAD FOR BUSINESS it was.

When I had told her about my researching a clock worth several hundred dollars...and finding it on Worthpoint for $49.00 and finding that actually frightening for sellers and great of course for buyers and Totally in no relation to the actual value of the clock she didn't seem to care.

I was reminded that I agreed to "terms of service" when I joined up and that I was stuck with the payment .... no refund.

She then compared my purchase of Worthpoint to Car and Medical insurance which she said she also did not like paying but expected no refund if she did not use them. You see the problem with this analogy ....right? OMG ! Are you serious ?

When I told her that the reasons I did not like the service...one being the clock value and 2nd ... the fact that many of the items I attempted to look up had absolutely NO RECORDS in their database no matter how many ways I keyword searched them and that my Worthpoint experience would be shared with others so they don't make the same mistake she screamed at me that I was trying to "blackmail her". Can you believe it ?

Could it get any crazier ? I told her about my years working for what is now Macy's and how you want to make customers happy and that we'd even return clothing from other stores to not lose a customer (store policy) she went off on how unrealistic that was and how she didn't agree with it. Again I told her...that was their policy and obviously they had a reson for doing so......to not lose future business from someone's absent mindedness on where they actually purchased something. She went off on a tangent about how people would abuse that system and how she didn't agree with that policy and couldn't see why it was their policy (back when I worked there) and made it sound like it was "my policy".

I feel like I bought a Lemon in signing up for Worthpoint and gave her the Lemon off the car lot analogy which she didn't like one bit...and said it is the customer's fault if they buy a faulty car and that they should have done their homework first when buying it and brought a mechanic with them !

She told me the customer who bought the car should SUCK IT UP and learn a life's lesson from the whole thing which was basically what she was telling me....again pointing out the terms of service I agreed to when I signed up.

What do you think?

I personally believe if a person is in their first 30 days and they don'e like your product and basically never log in again after signing up for it in the first 7 days (which was the free trial period by the way) that you shouldn't have to pay for it.

At serveral times near the end of our lively banter which was for the most part civil and cordial she wouldn't let me TALK !

I told her at the end finally.... when she let me talk that I couldn't believe she said to me that THE CUSTOMER ISN"T ALWAYS RIGHT....YOU KNOW THAT STEVEN !

I feel like I walked into a CAVEAT EMPTOR trap and that this only added to my dissatisfaction with the company Worhtpoint and the name WORTHPOINT.

I feel that Worthpoint acted in BAD FAITH and made a horrible business decision in not refunding me my payment.

Had I looked up a lot of things and logged in repeatedly I wouldn't even bother to ask for a refund of my trial membership.

NOW....with three days to go until the bill me again...having canceled my subscription today....I just hope they don't continue to bill me or that will feel like a SCAM. Hope fully that won't happen but I've read that it can with them....

To make me feel good I was told by Customer Service that I could log in for three more days and use their service since I had paid up until that time.

REALLY ? I just told you I wouldn't be usinging Worthpoint and why and that I don't like it and you tell me I can HAVE MORE ???

Seriously ????

I doubt I'll ever subscribe again....

"Excellent Customer Service experience with Melissa"

I want to Thank Melissa for the excellent customer service she provided. I experienced a few issues when signing up and was double billed. It was after hours when I realized I had been charged twice for the services. Naturally, I was upset so the next morning I called customer service ready to cancel the whole deal and demand a refund. After she had done her research, she was able to identify that I had subscribed twice. The way she gently walked through the whole process I realized I had made a mistake when signing up online. She never told me I was the one that messed up, but by listening to her, I admitted that I was in error. She made the corrections to my account and Thanked me for my business. It's rare to get great customer service so whenever I am the recipient, I like to give credit when credit is due.

"Unacceptable customer service."

I was not treated like a valued customer in any way.
No, I'm not one of those people that asked for a refund and couldn't get it. They were just outright rude when I asked them a couple of questions about the search function on the site (which isn't very good). They were clearly very annoyed with me. If I spoke to a client in such a manner my boss would get rid of me without hesitation.

Firsly, let me just say that this review was reported to trustpilot several times, and updated several times accordingly. I think other people need to know about the bad experience I had with Worthpoint, so I will keep it posted.

Funny that someone in the 5-star rating section has the exact same name as a very rude customer service rep at Worthpoint (-name removed-). One of the reasons I had to update my review was because this is apparently "false information" - I simply implied that it was a strange coincidence. Very strange coincidence indeed.

On top of that, another person with the exact same name as a different customer service rep at Worthpoint (-name removed-) has indicated that several of the positive reviews are helpful.

In conclusion: do not be mislead.

"wonderful website"

As an antique shop owner I use Worthpoint everyday! I like to be able to see what an item sold for in any given year. Just love Worthpoint!

"HORRIBLE COMPANY!"

I have been trying to cancel my account for days and they will not let me. No one answers the phone and you cannot cancel on their webpage or via email. I am finally being forced to file a fraud complaint with my credit card company. With such a horrible administration, I am not sure I would trust any of the information they provide.