"The GPS did not work"

The GPS did not work, while we received a credit for it, during the trip it created challenges. As an example, not knowing the distances between attractions meant that we missed a few because of time limitations. The breakfasts were marginal at best, cold eggs the norm. The hotels were as expected, some were much better than others. Prepare to know that when you get to the spot you are staying the night, that a few bus loads may slow down the food prep for the evening and that the nearest restaurant outside of the hotel may be quite a distance. Iceland is a beautiful country and not to be missed. There are compromises you should be prepared to make.

"Great experience!"

My experience was truly great. The car provided, the tips, the app, the hotels, everything was great... Except maybe for a couple of locations that were not properly set on Google maps, and either delayed our trip, or made us almost lose our track

"Iceland Complete"

Very enjoyable trip. Hotels were great and the food was breakfasts and dinners were very good. Good itinerary and plenty of stops.
Museums (sod house and herring museum) were great stops. Would have liked a little more time at the waterfalls to get to them and explore a little but understand the time restrictions.

Horse ride optional tour was wonderful and a lot of fun.

Whale watching was a good optional tour but we needed to be told that no food was available so we could have planned to bring our own lunch.

Only real negative was I felt that the activity level should have been rated so that mobility challenged people could have judged their ability to see some to the sights before hand Walking to some of the sights was very difficult or even impossible for some off the guests

"Easy to work with"

Travel agent customized road trip to your desires. You need to be open with them on exactly what you want (budget, mid-level or high end hotels) they can deliver on most request if available in the area. Most are little hotels in rural areas which are relatively small and personnel. Easy to contact and ask questions all by email. Planning of the trip was great in terms of pacing your activities and driving distances/time.

"There needs to be better coordination…"

There needs to be better coordination between the rental car GPS and the tour company. Quite a few of the suggested stops did not show up in the GPS. The tablet provided did not connect to google maps. I was able to work around this with a paper map.

"Simple Amazing"

Simple Amazing

"We had THE MOST AMAZING TRIP IN…"

We had THE MOST AMAZING TRIP IN ICELAND! I think that overall Iceland Travel did a great job. The rental car was booked and the paperwork was correct and ready when we arrived. However the rental car return process was a bit of a nightmare. This is not the fault of Iceland Travel, but when partnering with Hertz, they need to work out a better system for the return, or at least a better way to explain the process to travelers. The hotels were all amazing. The check in and check out processes were fantastic. We ended up with a flat tire, and when we called the emergency number, we were able to get guidance on where we were to take it in the next city once we changed the tire. The tablet provided was helpful, but we were a bit disappointed with the lack of points of interests and the descriptions along the way. Maybe our expectations weren't correct, but we thought there would be a route planned (which there was), and then a ton of highlights and stops along the way to choose from. The spots were limited, and several were more commercial tourist spots that you wouldn't really stop at unless you were booking a tour. We also expected more details on the app re: things to look at along the way from the car, maybe more of a history of the areas, notes on cultural and geography, etc. Thankfully we did a ton of research ahead of time, so we had some good info, and along the way we used Trip Advisor to look at highlights and things to do and see- Trip Advisor was way more helpful than the app. When we saw *self guided tour*, we still assumed there would at least be more info for us to read and follow along the route. Finally, the communication from the company was great right before the trip, but leading up to that I feel like they were a bit slow to respond. We had emailed several questions about 1-2 months out and hadn't heard back for days, maybe even close to a week- we finally got a hold of someone though DM on IG, and they were able to have the representative contact us. Overall, a fantastic experience. We will definitely be back to Iceland, and plan to bring our children this time. We would definitely consider Iceland Travel to help plan our trip again.

"They were very helpful in booking and…"

They were very helpful in booking and answering any questions we had. They were open to making small changes and kept in good contact with us over all the details and provided the gps and a tablet to help our travels and even had suggested stops and a full map of our trip it was an excellent perk to the package and it was a wonderful trip around ring road having the accommodations pre booked and waiting for us along with the rental car. My only issue was with the rental car company. They gave us a car not really properly equipped which meant we got locked out when the beeper on the key stopped working, the windshield wipers needed to be replaced and were not efficient in the rain. I would recommend the travel company. They provided all the information and were available to us anytime we had questions during our stay.

"Without them I don’t think we would…"

Without them I don’t think we would have ended up going
It was a great experience

"Amazing"

Everything you ever want from a travel company - the selection of tours available was great. They were responsive to questions I had I before the trip. All arrangements went smoothly. Pick up at my hotel was on time and the guides were amazing - knowledgeable and friendly. I would use this company again in a heart beat!